Guest Relation Officer

PT Nara Operasi Asia; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

BPJS Health Coverage

Competitive compensation

Professional and supportive working环境

Job summary

PT Nara Operasi Asia in Bali is seeking an experienced Guest Relations Officer to ensure a seamless, personal guest journey from arrival to departure.

You will be a primary contact for guests, manage check-ins, coordinate with Housekeeping and other teams, and uphold high standards of service with proactive, friendly communication. The position offers a competitive package and opportunities to grow within a developing hospitality operation.

Qualifications

• Minimum 2 years of experience in Guest Relations, Front Office, Hotel, Villa or Hospitality Operations.
• Fluent English, both spoken and written.
• Positive, confident and outgoing personality.
• Strong interpersonal and communication skills.
• Highly guest-focused with a genuine hospitality mindset.
• Organized and comfortable managing multiple requests simultaneously.
• Proactive, reliable and able to take ownership.
• Calm and professional when dealing with unexpected situations.
• Comfortable using WhatsApp, booking systems and basic digital tools.
• Good understanding of international guest expectations.

Responsibilities

• Manage the guest journey from pre-arrival and check-in through to departure.
• Welcome guests with warmth, confidence and genuine attention.
• Act as a main point of contact throughout the guest stay.
• Communicate professionally via WhatsApp, PMS, phone and in person.
• Coordinate guest requests with Housekeeping, Maintenance and other operational departments.
• Ensure smooth and well-organized check-in and check-out processes.
• Provide guests with relevant information and recommendations during their stay.
• Follow up proactively on requests and ensure they are completed.
• Handle guest concerns and complaints with empathy and a solution-oriented mindset.
• Maintain accurate guest information and operational records.
• Support daily administrative and operational tasks.
• Help create a consistently high standard of hospitality across the entire guest journey.

Skills

Fluent English

Guest-focused

Interpersonal skills

Organized

Proactive

Tools

WhatsApp

Booking systems

Job description

We are looking for an experienced Guest Relations Officer to join a premium hospitality operation in Bali.

This role is centered around one thing: creating a smooth, personal and professional guest experience from arrival to departure.

As a Guest Relations Officer, you will be one of the main points of contact for our guests throughout their stay. You will manage check-ins, support daily guest communication and coordinate closely with the operational team to ensure requests are handled efficiently and professionally.

You are the bridge between the guest and the operation — proactive, approachable and always one step ahead.

Your Responsibilities

Manage the guest journey from pre-arrival and check-in through to departure

Welcome guests with warmth, confidence and genuine attention

Act as a main point of contact throughout the guest stay

Communicate professionally via WhatsApp, PMS, phone and in person

Coordinate guest requests with Housekeeping, Maintenance and other operational departments

Ensure smooth and well-organized check-in and check-out processes

Provide guests with relevant information and recommendations during their stay

Follow up proactively on requests and ensure they are completed

Handle guest concerns and complaints with empathy and a solution-oriented mindset

Maintain accurate guest information and operational records

Support daily administrative and operational tasks

Help create a consistently high standard of hospitality across the entire guest journey

What We Are Looking For

Minimum 2 years of experience in Guest Relations, Front Office, Hotel, Villa or Hospitality Operations

Fluent English, both spoken and written

Positive, confident and naturally outgoing personality

Strong interpersonal and communication skills

Highly guest-focused with a genuine hospitality mindset

Organized and comfortable managing multiple requests simultaneously

Proactive, reliable and able to take ownership

Calm and professional when dealing with unexpected situations

Comfortable using WhatsApp, booking systems and basic digital tools

Good understanding of international guest expectations

What We Offer

Competitive compensation package

BPJS Health Coverage

Professional and supportive working environment

Opportunity to grow with a developing hospitality operation

Transparent communication and hands-on leadership

About Us

We are part of a growing hospitality operation in Bali focused on creating thoughtful, high-standard guest experiences.

Our approach combines professional operations with warm, personal hospitality. We believe great guest relations are built through attention to detail, clear communication and genuine human connection.

We are looking for someone who takes ownership, enjoys working with people and wants to grow within a professional hospitality environment.

If this sounds like you, we look forward to receiving your application.