Receptionist

PT ASURANSI SIMAS JIWA; Jakarta Pusat; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT Asuransi Simas Jiwa, sebuah perusahaan asuransi terkemuka di Indonesia, sedang mencari resepsionis yang profesional untuk menerima tamu, menyalurkan panggilan telepon, serta mengelola dokumen masuk dan keluar. Kandidat diutamakan memiliki pengalaman layanan pelanggan, kemampuan komunikasi yang kuat, dan mahir Microsoft Word serta Excel.

Posisi ini menuntut indonesian-language fluency, kemampuan multitasking, serta orientasi detail.

Qualifications

• Minimum D3 or Bachelor's Degree in any major, with a minimum GPA of 3.00.
• Fresh graduates or final-semester undergraduate students from non-regular programs with relevant work experience are welcome to apply.
• Minimum 2 years of experience as a Receptionist, Call Center Agent, or Customer Service professional is preferred.
• Good understanding of customer service excellence and professional service etiquette.
• Strong communication and interpersonal skills, with a friendly and service-oriented attitude.
• Detail-oriented, organized, and capable of handling multiple administrative tasks.
• Proficient in Microsoft Office applications, particularly Microsoft Word and Excel.

Responsibilities

• Greet and welcome customers, visitors, and guests professionally, ensuring a positive first impression.
• Handle incoming telephone calls, direct calls to the appropriate departments, and respond to general inquiries.
• Receive, record, and distribute incoming documents and correspondence to the relevant departments.
• Perform data entry and maintain accurate records of incoming and outgoing documents.
• Prepare reports on received and delivered documents to ensure proper tracking and documentation.
• Maintain records and prepare reports on customer visits and incoming telephone calls.
• Manage meeting room bookings and schedules to ensure efficient room utilization and coordination.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Word

Microsoft Excel

Multitasking

Education

D3/Bachelor's degree

Job description

Greet and welcome customers, visitors, and guests professionally, ensuring a positive first impression.

Handle incoming telephone calls, direct calls to the appropriate departments, and respond to general inquiries.

Receive, record, and distribute incoming documents and correspondence to the relevant departments.

Perform data entry and maintain accurate records of incoming and outgoing documents.

Prepare reports on received and delivered documents to ensure proper tracking and documentation.

Maintain records and prepare reports on customer visits and incoming telephone calls.

Manage meeting room bookings and schedules to ensure efficient room utilization and coordination.

Qualifications

Minimum D3 or Bachelor's Degree in any major, with a minimum GPA of 3.00.

Fresh graduates or final-semester undergraduate students from non-regular programs with relevant work experience are welcome to apply.

Minimum 2 years of experience as a Receptionist, Call Center Agent, or Customer Service professional is preferred.

Good understanding of customer service excellence and professional service etiquette.

Strong communication and interpersonal skills, with a friendly and service-oriented attitude.

Detail-oriented, organized, and capable of handling multiple administrative tasks.

Proficient in Microsoft Office applications, particularly Microsoft Word and Excel.

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu sebagai resepsionis?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Produk Microsoft Office apa saja di bawah ini yang bisa kamu gunakan?
• Pernahkah kamu bekerja di call center sebelumnya?
• Apakah kamu berpengalaman dalam peram entri data?

As a well-known life insurance company in Indonesia, PT Asuransi Simas Jiwa is a part of Sinar Mas Financial Services group that is proven in providing trusted financial services to Indonesians.

In the hope of taking parts in creating secure and guaranteed financial plan for you, PT Asuransi Simas Jiwa provides several exceptional life insurance products with the best life protection benefits. The benefits include individual life protection, group term life, credit life insurance, sharia, pension fund, bancassurance, and digital insurance. Your comfort is our priority when designing the best service to stay ahead in supporting you professionally through the benefits of the products you have.

As a dynamic life insurance company that has implemented the values of ISO 9001:2015 and 27001:2015, PT Asuransi Simas Jiwa was honored to be acknowledged with several achievements. Here are some recent achievements in the end of 2021 and early 2022.

In December 2021, President Director of PT Asuransi Simas Jiwa, Mr. I. J. Soegeng Wibowo, received an achievement from Bisnis Indonesia as “The Best CEO in Insurance Industry”.

In February 2022, PT Asuransi Simas Jiwa received an achievement from Warta Ekonomi with category of “Excellence Good Corporate Governance Implementation on Developing Digital Transformation”.