Quality Investigation Associate

Hangry; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Hangry Indonesia is seeking a Quality Assurance Investigator to handle customer, outlet, and internal quality complaints in a timely and accurate manner. You will perform root cause analysis and recommend corrective actions to prevent recurrence.

You will prepare detailed investigation reports, coordinate with internal teams and vendors, and monitor resolution progress to ensure closures within agreed timelines. Strong Excel skills and clear communication with stakeholders are essential.

Qualifications

• Bachelor's degree in Food Technology or related field.
• 1–3 years of QA, QC, complaint handling, Food Safety in F&B or manufacturing.
• Proficiency in Excel/Spreadsheet.

Responsibilities

• Investigate customer, outlet, and internal quality complaints timely and accurately.
• Conduct root cause analysis and propose corrective actions.
• Prepare detailed, accurate investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence and resolve quality issues.
• Monitor complaint resolution progress and ensure timely closure.
• Communicate findings, recommendations, and preventive actions clearly to stakeholders.
• Support continuous improvement by identifying recurring issues and suggesting process changes.

Skills

Excel/Spreadsheet

Communication

Education

Bachelor's degree in Food Technology or related field

Job description

• Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
• Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
• Prepare detailed, accurate, and well-documented investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
• Monitor complaint resolution progress and ensure cases are closed within established timelines.
• Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
  

Responsibilities

• Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
• Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
• Prepare detailed, accurate, and well-documented investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
• Monitor complaint resolution progress and ensure cases are closed within established timelines.
• Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
  

Job Description

• Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
• Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
• Prepare detailed, accurate, and well-documented investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
• Monitor complaint resolution progress and ensure cases are closed within established timelines.
• Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
  

Qualifications

• Bachelor's degree in Food Technology or a related field.
• 1-3 years of experience in Quality Assurance, Quality Control, Complaint Handling, Food Safety, or a related function within the F&B, FMCG, or manufacturing industry.
• Proficiency in Excel/Spreadsheet.
• Ability to effectively communicate with team members and stakeholders.