Quality Design & Development

ParagonCorp; Tangerang; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

ParagonCorp in Tangerang, Indonesia seeks a Quality Assurance professional to manage and analyze customer complaints, retain samples, and translate learnings into preventive actions. You will participate in NPD risk assessments and ensure past issues are not repeated in new products.

Work across R&D, Manufacturing, Packaging, and Quality teams to close the loop on feedback and strengthen future product quality. Strong analytical mindset and meticulous documentation are essential.

Qualifications

• Bachelor’s degree in Engineering, Pharmacy, Food Technology, Quality Management, or related fields.
• Minimum 2 years of experience in Quality Assurance, Customer Quality, Quality Engineering, Complaint Handling, Product Quality, R&D Quality, Product Development, or Manufacturing Quality.
• Familiarity with RCA, FMEA, Risk Assessment, CAPA, Complaint Investigation, or NPD processes.
• Strong analytical and problem-solving skills, particularly in identifying quality patterns, root causes, and preventive actions.
• Able to connect historical quality issues and customer feedback into actionable recommendations for future products and processes.
• Comfortable collaborating cross-functionally with R&D, Manufacturing, Packaging, and Quality teams.
• Detail-oriented, proactive, and able to manage quality information and documentation systematically.

Responsibilities

• Manage and analyze customer complaints to identify recurring issues, patterns, and key quality learnings.
• Manage retained samples to support complaint investigation, product monitoring, and quality evaluation.
• Translate historical quality issues and previous learnings into clear preventive actions and risk considerations.
• Participate in NPD discussions and risk assessments to ensure past issues are not repeated in new products or processes.
• Work cross-functionally with R&D, Manufacturing, Packaging, and Quality teams to strengthen the closed-loop learning from customer feedback to future product quality.

Skills

Quality Assurance

Complaint Handling

Root Cause Analysis

Cross-functional Collaboration

Analytical Thinking

Documentation

Education

Bachelor's degree in Engineering, Pharmacy, Food Technology, Quality Management, or related fields

Tools

RCA

FMEA

CAPA

NPD processes

Job description

• Manage and analyze customer complaints to identify recurring issues, patterns, and key quality learnings.
• Manage retained samples to support complaint investigation, product monitoring, and quality evaluation.
• Translate historical quality issues and previous learnings into clear preventive actions and risk considerations.
• Participate in NPD discussions and risk assessments to ensure past issues are not repeated in new products or processes.
• Work cross-functionally with R&D, Manufacturing, Packaging, and Quality teams to strengthen the closed-loop learning from customer feedback to future product quality.

Requirements

• Bachelor’s degree in Engineering, Pharmacy, Food Technology, Quality Management, or related fields.
• Minimum 2 years of experience in Quality Assurance, Customer Quality, Quality Engineering, Complaint Handling, Product Quality, R&D Quality, Product Development, or Manufacturing Quality.
• Familiarity with RCA, FMEA, Risk Assessment, CAPA, Complaint Investigation, or NPD processes.
• Strong analytical and problem-solving skills, particularly in identifying quality patterns, root causes, and preventive actions.
• Able to connect historical quality issues and customer feedback into actionable recommendations for future products and processes.
• Comfortable collaborating cross-functionally with R&D, Manufacturing, Packaging, and Quality teams.
• Detail-oriented, proactive, and able to manage quality information and documentation systematically.