Quality Investigation Associate

Hangry; Jakarta Barat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hangry in Jakarta is seeking a QA Investigator to assess customer, outlet, and internal quality complaints with timely, accurate analysis.

The role involves root cause analysis, detailed reporting, and coordination with internal teams and vendors to resolve quality issues and drive preventive actions.

Requirements include a Bachelor’s in Food Technology and 1-3 years in QA/QC or related roles; proficiency in Excel and strong communication skills.

Qualifications

• Bachelor's degree in Food Technology or a related field.
• 1-3 years of QA/QC, complaint handling, or food safety experience in F&B or manufacturing.
• Proficiency in Excel/Spreadsheet.
• Strong communication with teams and stakeholders.

Responsibilities

• Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
• Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
• Prepare detailed, accurate investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
• Monitor complaint resolution progress and ensure cases are closed within established timelines.
• Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Skills

Quality Assurance

Quality Control

Complaint Handling

Food Safety

Communication

Education

Bachelor's degree in Food Technology or related field

Tools

Excel

Job description

Job Description

Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.

Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.

Prepare detailed, accurate, and well-documented investigation reports and incident records.

Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.

Monitor complaint resolution progress and ensure cases are closed within established timelines.

Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.

Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Qualifications

Bachelor's degree in Food Technology or a related field.

1-3 years of experience in Quality Assurance, Quality Control, Complaint Handling, Food Safety, or a related function within the F&B, FMCG, or manufacturing industry.

Proficiency in Excel/Spreadsheet.

Ability to effectively communicate with team members and stakeholders.