QA/QC & Food Safety Jr. Manager

DUA PENDEKAR AYAM; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

PT Dua Pendekar Ayam's Dikichi brand seeks a detail-oriented QA/QC & Food Safety professional who ensures raw materials, production, and outlets meet quality and safety standards across Central/Factory and stores.

You’ll conduct GMP audits, organoleptic tests, investigate complaints, perform CAPA, and develop SOPs aligned with HACCP, GMP, ISO 22000, and halal requirements. Field audits and travel to sites may be required.

Qualifications

• Diploma or Bachelor’s degree in Food Technology, Food Science, or a related field.
• Minimum 4 years of QA/QC experience in F&B or related industries.
• Experience conducting QA/QC audits across multi-outlet environments is preferred.
• Strong knowledge of HACCP, GMP, Food Safety, Halal standards, ISO 22000, and internal audits.
• Experience with CAPA, root-cause analysis, and quality improvement initiatives.

Responsibilities

• Control raw material and finished product quality through daily inspections at factory/central kitchen.
• Perform organoleptic evaluation of products from production and outlets.
• Manage product release or rejection based on specs and quality standards.
• Investigate customer and product complaints; conduct root-cause analysis and CAPA.
• Develop, review, and maintain SOPs and quality documentation (HACCP, GMP, halal, ISO 22000).
• Conduct GMP, food safety, product quality, and halal audits at factories and outlets.
• Monitor supplier quality and incoming raw materials against specifications.
• Validate new products, processes, and equipment from a QA/food safety perspective.
• Analyze quality trends and audit findings to identify recurring issues.
• Lead corrective actions and continuous improvement initiatives across locations.
• Collaborate with Operations and outlet teams to uphold standards across all sites.

Skills

QA/QC

Food Safety

GMP

HACCP

CAPA

Organoleptic Testing

Root Cause Analysis

SOP Development

Data Analysis

Audit & Inspection

Education

Diploma/Bachelor in Food Tech or related field

Tools

ISO 22000

Halal Assurance

Internal Audit

GMP Compliance

Organoleptic Evaluation Tools

Job description

Established in 2024 in Malang, Indonesia, PT Dua Pendekar Ayam is the powerhouse behind Dikichi — a bold fried chicken brand on a mission to serve high-quality, affordable fried chicken to the masses.

Our ambition? To become Indonesia’s No. 1 fried chicken brand and take it global.

At PT Dua Pendekar Ayam, culture is everything. We’re bold, fun, and impact-driven. Speed, resilience, agility, collaboration, and extreme ownership are not just values — they’re how we win. Here, people don’t just work. They grow, lead, and thrive.

ABOUT THE ROLE

We’re looking for a highly detail-oriented, analytical, and quality-driven QA/QC & Food Safety professional who understands that consistent product quality and food safety are critical in a rapidly growing F&B business.

This role is more than just conducting quality checks. You’ll become a key guardian of our food safety and quality standards — ensuring raw materials, production processes, finished products, and outlet operations consistently meet established specifications and regulatory requirements.

You’ll work closely with Production, Operations, R&D, Procurement, Warehouse, suppliers, and outlet teams to maintain quality standards across our Central/Factory and multiple stores. From conducting GMP audits and organoleptic evaluations to investigating complaints and implementing CAPA, your work will directly contribute to product quality, food safety, and customer trust.

If you enjoy working in the field, investigating quality issues, improving processes, and ensuring high standards are consistently followed, this role is for you.

WHAT YOU’LL DO

• Control Raw Material & Finished Product Quality – Conduct daily inspections of raw materials and finished products at the factory/central kitchen to ensure they meet established quality and food safety specifications.
• Perform Organoleptic Evaluation – Conduct and evaluate organoleptic testing of finished products from production and outlets,
• Manage Product Release & Rejection – Perform quality assessment and determine the release or rejection of finished products based on established specifications and quality standards.
• Drive Complaint Investigation – Investigate product and customer complaints from factory and outlets, conduct root cause analysis, and develop effective Corrective and Preventive Actions (CAPA).
• Develop Food Safety Documentation – Create, review, and maintain SOPs and quality documentation related to HACCP, GMP, food safety, product quality, halal requirements, and applicable standards.
• Conduct GMP & Food Safety Audits – Perform regular GMP, food safety, product quality, and halal audits at factories/central kitchens and outlets according to company targets and standards.
• Monitor Supplier & Raw Material Quality – Conduct periodic evaluations of incoming raw materials and supplier performance to ensure materials consistently meet established quality specifications.
• Validate New Products & Processes – Support the validation of new products, production methods, equipment, and processes from a quality and food safety perspective before implementation.
• Analyze Quality Trends – Conduct regular trend analysis of quality problems, audit findings, product issues, and complaints to identify recurring problems and improvement opportunities.
• Drive Corrective Actions & Continuous Improvement – Follow up on audit findings, quality issues, and CAPA implementation to ensure corrective actions are effective and prevent recurring problems.
• Strengthen Quality Across Outlets – Work closely with Operations and outlet teams to ensure food safety, GMP, product quality, and halal standards are consistently implemented across all locations.

YOU’RE A GREAT FIT IF YOU

Hold a Diploma or Bachelor’s degree (D3/S1) in Food Technology, Food Science, Agricultural Product Technology, Fisheries Product Technology, Biology, Chemistry, Biotechnology, or a related field.

Have a minimum of 4 years of experience in QA/QC, preferably in F&B, food processing, frozen food manufacturing, or a similar industry.

Have experience conducting QA/QC audits in multi-outlet restaurants or food businesses — this will be highly preferred.

Have strong knowledge of HACCP, GMP, Food Safety, Halal Assurance System, ISO 22000, and internal audit practices.

Experience with FSSC is an advantage.

Understand food safety and quality control processes from raw material receiving, production, finished goods, distribution, through outlet operations.

Have experience conducting organoleptic testing and product quality evaluation.

Have strong skills in root cause analysis, CAPA, complaint handling, and quality improvement.

Are capable of developing and maintaining SOPs, audit documents, quality standards, and food safety documentation.

Have strong analytical and problem-solving skills, with the ability to identify recurring quality and food safety issues through data and trend analysis.

Possess strong leadership, communication, and coordination skills and are comfortable working with multiple departments.

Are detail-oriented, disciplined, proactive, and committed to maintaining high standards of quality and food safety.

Are willing to conduct field audits and business travel (Perdin) to outlets, factories, suppliers, or other operational locations when required.

Are comfortable working in a fast-paced, multi-location F&B environment where maintaining consistent standards is critical.

WHY THIS ROLE MATTERS

Behind every product served to our customers is a quality and food safety standard that must be consistently maintained. As a QA/QC & Food Safety professional, you’ll play a critical role in protecting product quality, ensuring food safety, and maintaining customer trust across every Dikichi location.

As Dikichi continues expanding across Indonesia, maintaining consistent quality and food safety standards across our Central/Factory and growing number of outlets becomes increasingly important. Every successful audit, properly investigated complaint, validated product, and effective corrective action helps ensure that our products remain safe, consistent, and aligned with the standards we promise to our customers.

We’re looking for someone who can become a strong quality partner to the business — someone who is not afraid to go into the field, investigate problems at their root, challenge existing processes, and build a stronger culture of quality and food safety across Dikichi.

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