Property Manager (Malang & Surabaya)

Rukita; Indonesia; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Rukita is seeking a Property Manager to oversee day-to-day property operations, ensuring cleanliness, safety, and readiness across assigned sites. The role will lead housekeeping, facilities readiness, and on-ground teams with a hospitality mindset, delivering high service standards and excellent tenant experiences.

The ideal candidate will combine strong operational discipline with hands-on problem solving and effective stakeholder coordination, while managing shift-based workloads and

Qualifications

• Bachelor's degree or Diploma in Hospitality, Property Management, Facilities Management, Operations, or related field.
• Hands-on, detail-oriented and comfortable in a fast-paced operational environment.
• Strong problem-solving, team leadership, and stakeholder coordination skills.

Responsibilities

• Oversee daily property operations to ensure cleanliness, functionality, safety, and readiness.
• Supervise housekeeping staff and on-site support teams to ensure service quality and productivity.
• Manage scheduling, task allocation, attendance monitoring, and day-to-day performance of on-ground teams.
• Conduct routine property inspections and ensure compliance with SOPs, safety standards and regulations.
• Track operational performance metrics and prepare routine reports; escalate risks as needed.

Skills

Team supervision

Operational discipline

Problem solving

Resident service

Shift management

Education

Bachelor's or Diploma in Hospitality/Property/Facilities Management

Job description

The Property Manager is responsible for overseeing day-to-day property operations to ensure smooth building management, high service standards, and excellent tenant experience. This role leads on-ground execution across housekeeping, facility readiness, and operational compliance while acting as the main person in charge of several properties at site level.

The ideal candidate combines strong operational discipline, team supervision capability, and hands-on problem solving with a hospitality-minded approach to resident service.

Key Responsibilities

Property & Building Operations Management

• Oversee daily operations of assigned property/properties, ensuring cleanliness, functionality, safety, and readiness standards are maintained.
• Monitor building condition and ensure preventive and corrective maintenance activities are executed properly.
• Conduct regular property inspections covering rooms, common areas, facilities, and building systems.
• Ensure compliance with operational SOPs, safety standards, and property regulations.
• Supervise housekeeping staff and other on‑site support teams to ensure cleanliness, service quality and productivity.
• Manage scheduling, task allocation, attendance monitoring, and day-to-day performance of on-ground teams.
• Conduct routine quality checks on room cleanliness standards, and public area upkeep & cleanliness.
• Coach and guide site teams to maintain consistent service standards.
• Support manpower planning and escalation of staffing needs when required.

Asset Care & Inventory Control

• Monitor inventory of housekeeping supplies, linens, amenities, and operational materials.
• Support security process and ensure proper use of company assets.
• Report damages, unusual incidents, and asset risks proactively.

Operational Performance & Reporting

• Track property operational performance metrics such as cleanliness scores, issue resolution, and service levels.
• Prepare routine operational reports and elevate risks/issues as needed.
• Support implementation of process improvements to improve efficiency and tenant satisfaction.
• Collaborate cross-functionally with maintenance, customer experience, and tenant relation operations teams.

Qualifications

• Bachelor's degree or Diploma in Hospitality, Property Management, Facilities Management, Operations, or related field.
• 3–5+ years of experience in property operations, hospitality operations, facilities management, or building management.
• Experience supervising housekeeping or on-ground operational teams.
• Strong understanding of building operations, service standards, and facility upkeep.
• Hands-on, detail-oriented, and comfortable working in a fast-paced operational environment.
• Strong problem-solving, team leadership, and stakeholder coordination skills.
• Willingness to work mobile and manage shift-based or operational schedules when needed.