Application Support Specialist

PT OBS SOLUSI TEKNOLOGI INDONESIA; Jakarta Barat; On-site; IDR 96,000,000 - 168,000,000; Full time

Job summary

PT OBS SOLUSI TEKNOLOGI INDONESIA is seeking an Application Support Specialist to join our Jakarta team. You will manage production support for SQL Server and Java-based projects, handle incident management, perform testing (unit, SIT, UAT), and document results.

You will analyze incident reports, provide workarounds, support enhancements and upgrades, and collaborate with cross-functional teams to ensure system reliability.

Qualifications

• Minimum 2 years of experience in application support.
• Hands-on Linux (RHEL and CentOS) experience.
• Basic knowledge of SQL Queries, Stored Procedures, and Functions.
• Fluent in Bahasa Indonesia and English.
• Experience in banking projects and understanding of accounting logic a plus.

Responsibilities

• Perform daily production support and incident management tasks.
• Conduct unit, system integration, and user acceptance testing; document test results.
• Analyze incident reports from clients, identify root causes, and recommend solutions or workarounds.
• Support source code improvements, new feature enhancements, and technology upgrades.
• Collaborate with cross-functional teams and communicate effectively with stakeholders.

Skills

LINUX

SQL Queries

Stored Procedures

Functions

Analytical thinking

Problem solving

Communication

Teamwork

Job description

We are seeking a dedicated Application Support Specialist to join our team, working on SQL Server and Java-based projects. You will be responsible for production support and incident management, application testing (unit, SIT, UAT), root cause analysis, documentation, and support for enhancements and upgrades. The role also includes handling incident reports, providing workarounds, and ensuring system reliability.

Key Responsibilities

Perform daily production support and incident management tasks.

Conduct unit, system integration, and user acceptance testing; document test results.

Analyze incident reports from clients, identify root causes, and recommend solutions or workarounds.

Support source code improvements, new feature enhancements, and technology upgrades.

Collaborate with cross-functional teams and communicate effectively with stakeholders.

Qualifications

Minimum 2 years of experience in application support.

Hands‑on experience with LINUX (RHEL and CentOS).

Basic knowledge of SQL Queries, Stored Procedures, and Functions.

Strong analytical and problem‑solving skills.

Fluent in both Bahasa Indonesia and English.

Excellent interpersonal, communication, and teamwork skills.

Able to work independently and under pressure; responsive and reliable.

Experience in banking projects is preferred.

Understanding of accounting logic is a plus.

Fast learner with a proactive attitude and ownership mindset.