Production Support, Digital & Technology, Monee

Monee; Daerah Khusus Ibukota Jakarta; On-site; IDR 359,259,924 - 538,889,886; Full time

Job summary

Monee, located in Jakarta, Indonesia, is looking for an application support professional to manage customer inquiries and system issues. The ideal candidate should have a Bachelor’s degree in a relevant field and at least 2 years of experience in application or IT support.

Responsibilities include monitoring system alerts, performing regression testing, and ensuring feature functions work correctly in a production environment. The role necessitates strong problem-solving skills and a command of English.

Qualifications

• Minimum 2 years of experience in application support or IT support.
• Familiarity with SQL and Microsoft Excel.
• Excellent problem-solving skills and passion for improvement.

Responsibilities

• Follow up on customer proposals and questions.
• Process issue resolutions in line with Service Level Agreement.
• Report critical incidents to regulatory bodies.
• Monitor system alerts and manage application configurations.
• Perform regression testing for live deployments.
• Support system maintenance processes in production.

Skills

Problem-solving

System support

Structured Query Language (SQL)

Microsoft Excel

English proficiency

Education

Bachelor’s degree in Computer Science, Engineering or Information Technology

Job description

Job Description

• Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
• Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
• Report critical incidents to relevant regulatory bodies
• Maintaining system alert, application configurations, and user access management for application
• Monitoring system alert related to Bank's application & transactions
• Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
• Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification

Requirements

• Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
• Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
• Min 2 years experienced in application support, product management, IT support or system support
• Familiar with Structured Query Language (SQL) and Ms. Excel
• Excellent command of English
• Ready to work in shifting arrangement