IT Support

amIT Global Solutions Sdn Bhd; Banten; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an IT Support Specialist in Indonesia, Banten. The role focuses on monitoring systems and applications, troubleshooting incidents, and supporting deployments and user access management.

You will work with internal teams and external vendors to ensure reliable digital platforms and dashboards. The ideal candidate has 1+ year in IT support or related fields, understands basic app logic, and communicates in English.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT Support, Application Support, or System Operations.
• Able to understand and troubleshoot basic application logic and source code.
• Good understanding of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Familiar with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control.
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Programming experience in PHP, Java, Python, JavaScript, Go, or similar is an advantage.
• Good English communication skills, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.

Job description

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• Minimum 1 year of experience in IT Support, Application Support, or System Operations.


• Able to understand and troubleshoot basic application logic and source code.


• Good understanding of databases and basic SQL.


• Familiar with API, REST, JSON, and system integrations.


• Familiar with application logs and basic troubleshooting techniques.


• Familiar with software development processes, including testing, deployment, and version control.


• Experience supporting web-based applications, dashboards, or digital platforms.


• Experience in Fintech, Banking, or Digital Platforms is preferred.


• Programming experience in PHP, Java, Python, JavaScript, Go, or similar is an advantage.


• Good English communication skills, both written and spoken.


• Able to understand English technical documentation and communicate with vendors.


• Able to prioritize and handle multiple issues under pressure.


• Detail-oriented and proactive.


• Strong willingness to learn and understand new technologies.

Key Responsibilities

• Monitor system, application, dashboard, and integration performance.


• Handle and troubleshoot user- and system-related incidents.


• Perform initial troubleshooting, issue analysis, and basic data validation.


• Monitor application processes, reports, data synchronization, and system integrations.


• Support application deployment, system updates, testing, and user access management.


• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.


• Coordinate with internal teams and vendors to resolve technical issues.


• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.


• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.


• Prepare periodic IT support and incident reports.