Analyst, Application Support, Group Technology

PT Bank DBS Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Bank DBS Indonesia is seeking an Analyst, Application Support in Group Technology to manage production issues, vendor contracts, and provide technical OS support in Jakarta Head Office.

The role requires strong project management, stakeholder communication, and hands-on OS knowledge to ensure smooth service delivery and collaboration with business partners.

Qualifications

• Experience in managing production issues and vendor contracts.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills for interaction with vendors, users, and stakeholders.
• Hands-on experience with OS basics, including command line and file/server management.

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders
• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery
• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders
• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders
• Provide technical support, including knowledge of OS basics such as command line and file/server management

Skills

Vendor management

Production issue management

Project management

Stakeholder communication

OS basics

Job description

Analyst, Application Support, Group Technology

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders
• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery
• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders
• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders
• Provide technical support, including knowledge of OS basics such as command line and file/server management

Requirements

• in a similar role, preferably in the financial services industry
• Proficient in managing production issues, vendor contracts, and technical support
• Excellent project management and coordination skills, with the ability to lead and manage project tasks
• Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders
• Hands-on experience with OS basics, including command line and file/server management

Location

Jakarta Head Office

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders
• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery
• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders
• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders
• Provide technical support, including knowledge of OS basics such as command line and file/server management

Requirements

• in a similar role, preferably in the financial services industry
• Proficient in managing production issues, vendor contracts, and technical support
• Excellent project management and coordination skills, with the ability to lead and manage project tasks
• Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders
• Hands-on experience with OS basics, including command line and file/server management

Location

Jakarta Head Office

Job

Technology

Schedule

Regular

Employee Status

Full time

Career Opportunities Bank DBS Indonesia is part of DBS Group, one of the largest financial services groups in Asia with dominant positions in consumer banking, treasury and markets, asset management, securities brokerage, equity and debt fund raising. With expansion of the Bank, we are looking for high caliber individuals to fill in the following position :

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