Production Ops & Incident Response Specialist

Krom; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Krom is seeking a Tech Ops Specialist to serve as the frontline technical support for its production systems in Jakarta. You will perform initial issue assessments, reproduce problems, analyze logs, gather technical evidence, and provide updates under supervision from the Tech Ops Lead or Incident Owner.

The role emphasizes operational support, investigation, issue management, monitoring, documentation, and cross-functional coordination with Backend, QA, Infra, Data, and Product teams to ensure

Qualifications

• Experience in Tech Operations or Production Support.
• Strong troubleshooting and analytical thinking.
• Experience with log monitoring and observability tools.
• Understanding of API/backend/mobile/web app flows and basic DB querying.
• Experience using REST clients such as Postman or Bruno.
• Ability to work under pressure during incidents and communicate clearly.

Responsibilities

• Receive and investigate issues reported by Customer Service.
• Perform initial assessments and reproduce reported issues.
• Analyze logs and gather evidence for root cause analysis.
• Provide investigation updates to internal stakeholders.
• Coordinate with engineering and cross-functional teams during incidents.
• Create and maintain runbooks and SOPs for common issues.

Tools

Scalyr

Kibana

Grafana

Datadog

Postman

Bruno

Job description

Krom is seeking a Tech Ops Specialist to serve as the frontline technical support for its production systems in Jakarta. You will perform initial issue assessments, reproduce problems, analyze logs, gather technical evidence, and provide updates under supervision from the Tech Ops Lead or Incident Owner.

The role emphasizes operational support, investigation, issue management, monitoring, documentation, and cross-functional coordination with Backend, QA, Infra, Data, and Product teams to ensure