Data Center Operations Engineer - On-Site Incident Response

TITANICOM TECH LIMITED; Kebayoran Baru; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

TITANICOM TECH LIMITED is seeking a data center professional to perform on-site 5×8 duties, respond to incidents, and ensure continuous operation of IDC infrastructure in Jakarta. The role requires solid data center knowledge and familiarity with incident management processes.

You will maintain up-to-date infrastructure records, verify alarm configurations, and participate in change management with robust problem-solving skills.

Qualifications

• Solid knowledge of data center infrastructure.
• Fundamental IDC industry knowledge.

Responsibilities

• Perform 5×8 on-site duty and rapid response to operational incidents per incident management specifications.
• Deliver timely incident resolution following Emergency Operating Procedures and conduct root cause analysis.
• Maintain infrastructure information, monitor alarms, and ensure availability and stability of monitoring systems.
• Identify fault points in power/HVAC/weak-current systems and drive recovery after incidents.
• Track and resolve identified risks until full closure.
• Develop and implement MOPs for internal changes and renovations, proposing optimizations as needed.

Skills

Data center infra

IDC knowledge

Incident response

On-site operations

Job description

TITANICOM TECH LIMITED is seeking a data center professional to perform on-site 5×8 duties, respond to incidents, and ensure continuous operation of IDC infrastructure in Jakarta. The role requires solid data center knowledge and familiarity with incident management processes.

You will maintain up-to-date infrastructure records, verify alarm configurations, and participate in change management with robust problem-solving skills.