IT Applications Support & Operations Specialist

PT. Kairos Utama Indonesia

Selat Tengah

On-site

IDR 66,960,000 - 133,920,000

Full time

48 hours ago

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Job summary

PT. Kairos Utama Indonesia is seeking a hands-on IT support specialist to provide first-level application support for operational systems and applications, including installation, configuration, and maintenance.

The role covers Windows OS, SQL Server, SSRS, Pentaho, Node.js, and basic networking; you will troubleshoot, document processes, create reports, and coordinate with users and IT teams, working on-site on a roster schedule.

Qualifications

Minimum S1 in Information Technology, Information Systems, Computer Science, or related field.
Understanding of Windows Operating System.
Basic knowledge of LAN/Wi-Fi networking and troubleshooting.
Experience with application installation, configuration, updating, and maintenance.
Ability to perform initial analysis of application errors and proper escalation.

Responsibilities

Provide first-level application support for operational systems and applications.
Install, configure, update, and maintain applications.
Monitor and perform initial analysis of application errors and incidents.
Conduct basic troubleshooting and escalate complex issues to the appropriate technical team.
Support systems and applications related to SQL Server, Reporting Services, Pentaho, and Node.js.
Perform basic database queries and support reporting requirements using SQL Server and SSRS.
Support basic Windows operating system operations and troubleshooting.
Perform basic troubleshooting of LAN/Wi-Fi network connectivity issues.
Assist in system testing, application updates, and implementation of new applications.
Create and maintain technical documentation, user guides, and operational reports.
Support basic video editing using Adobe Premiere and graphic design requirements when needed.
Coordinate with users and related IT teams to ensure effective resolution of technical issues.
Continuously learn and adapt to new applications, technologies, and systems according to business needs.
Work on-site with a roster schedule 70 working days (Monday–Saturday), followed by 14 days of leave and 3 days of travel time (total 17 days off). Annual leave entitlement is provided separately.