Product Support & Incident Response Specialist

Kredivo Group; Indonesia; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Kredivo Group in Indonesia is seeking a Product Support to maintain the quality, stability, and performance of our core product features. The role reports to the Product Head and focuses on product issue management, bug prioritization, and smooth operational execution.

You will log, track, and report bugs so engineers can reproduce and fix them quickly, and you will coordinate cross-functional teams during incidents, ensuring timely escalations and consistent alignment across engineering and

Qualifications

• 2–4 years of experience in product support, technical support, or product operations.
• Ability to write precise, detailed bug reports enabling reproduction and quick fixes.
• Strong ability to evaluate incident severity and coordinate cross-functional resolutions.

Responsibilities

• Bug & Issue Management: Maintain a centralized log of product bugs with context and steps for reproduction.
• Impact Evaluation & Prioritization: Assess issue impact on business performance and user experience to inform timelines.
• Incident Escalation & Coordination: Escalate and coordinate timely bug resolutions with engineers and teams.
• Process Adherence: Follow SOPs and maintain documentation integrity.

Skills

Bug tracking

Issue management

Cross-functional communication

Incident response

Documentation

Tools

Jira

Scalyr

Job description

Kredivo Group in Indonesia is seeking a Product Support to maintain the quality, stability, and performance of our core product features. The role reports to the Product Head and focuses on product issue management, bug prioritization, and smooth operational execution.

You will log, track, and report bugs so engineers can reproduce and fix them quickly, and you will coordinate cross-functional teams during incidents, ensuring timely escalations and consistent alignment across engineering and