Product Support & Incident Coordinator

Kredivo; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Kredivo is hiring a Product Support professional in Indonesia to maintain the quality, stability, and performance of core product features. You will log, track, and report bugs to help engineering reproduce and fix issues, and you will coordinate cross-functional communication during technical incidents.

You will work under the Product Head, ensuring timely escalations and alignment across engineering and product teams, with a focus on incident management, issue lifecycles, and operation

Qualifications

• 2–4 years of experience in product support, technical support, or product operations.
• Experience using bug tracking tools (e.g., Jira, Scalyr) with ability to produce precise, reproduceable bug reports.
• Strong ability to evaluate incident severity and coordinate cross-functional resolutions.

Responsibilities

• Bug and issue management with a centralized log and clear reproduction steps.
• Assess impact and prioritize issues to inform resolution timelines.
• Coordinate incident escalation with engineers and cross-functional teams.
• Follow SOPs and maintain documentation integrity.

Skills

Bug tracking

Incident management

Cross-functional communication

Technical support

Process discipline

Tools

Jira

Scalyr

Job description

Kredivo is hiring a Product Support professional in Indonesia to maintain the quality, stability, and performance of core product features. You will log, track, and report bugs to help engineering reproduce and fix issues, and you will coordinate cross-functional communication during technical incidents.

You will work under the Product Head, ensuring timely escalations and alignment across engineering and product teams, with a focus on incident management, issue lifecycles, and operation