Product Support Engineer

PT. Himalaya Everest Jaya; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT. Himalaya Everest Jaya seeks a proactive Product Support Specialist to conduct regular customer visits, understand operational needs, and provide product consultation. The role involves hands-on engagement with customers and driving field solutions.

You will recommend suitable products, coordinate with internal teams for service schedules, and maintain visit records. A willingness to travel and ownership of a motorcycle with SIM C are required to support a mobile field position in Jakarta and

Qualifications

• Bachelor’s degree in Electrical Engineering or related field.
• 2-3 years of experience in Product Support, Technical Sales Support, Customer Support, or similar roles.
• Understanding of electrical products, PLC, inverter/VFD, or industrial automation is preferred.
• Strong interest in customer-facing roles, product consultation, and solution-based support.
• Good communication and interpersonal skills.
• Willing to conduct regular customer visits and work in a mobile role.
• Own a motorcycle and possess a valid SIM C.

Responsibilities

• Conduct regular customer visits to understand their operational needs and provide product consultation.
• Recommend suitable products and solutions based on customer requirements and applications.
• Provide product guidance, usage support, and basic troubleshooting to customers.
• Coordinate with internal teams to address customer needs, technical issues, service schedules, and after-sales support.
• Maintain good customer relationships and ensure a positive customer experience and product satisfaction.
• Prepare service reports, customer visit records, and other necessary documentation.

Skills

Customer-facing

Communication skills

Interpersonal skills

Mobility / field visits

Team collaboration

Education

Bachelor’s Degree in Electrical Engineering

Tools

PLC

Inverter/VFD

Industrial automation

Job description

Conduct regular customer visits to understand their operational needs and provide product consultation.

• Recommend suitable products and solutions based on customer requirements and applications.
• Provide product guidance, usage support, and basic troubleshooting to customers.
• Coordinate with internal teams to address customer needs, technical issues, service schedules, and after-sales support.
• Maintain good customer relationships and ensure a positive customer experience and product satisfaction.
• Prepare service reports, customer visit records, and other necessary documentation.
  

Requirements

• Bachelor’s Degree (S1) in Electrical Engineering or related field.
• Minimum 2-3 years of experience in Product Support, Technical Sales Support, Customer Support, or similar roles.
• Understanding of electrical products, PLC, inverter/VFD, or industrial automation is preferred.
• Strong interest in customer-facing roles, product consultation, and solution-based support.
• Good communication and interpersonal skills.
• Willing to conduct regular customer visits and work in a mobile role.
• Own a motorcycle and possess a valid SIM C.
• Responsible, disciplined, collaborative, and professional.