Data Analyst - Operations

Cermati.com; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

SmartRecruiters, Inc. in Jakarta Pusat seeks an Operation Excellence professional to analyze ongoing business processes, improve efficiency and ensure accuracy, acting as a backbone for performance initiatives.

You will collaborate with operations managers, guide junior staff, and deliver reliable process documentation while driving cross-functional improvements in a fast-paced fintech environment.

Qualifications

• At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry.
• Attention to details, critical mindset and self driven to get things done.
• Strong analytical skills, ability to identify root causes and creativity to solve problems.
• Ability to multitask and deliver initiatives in a fast-paced environment.
• Strong verbal and written communication skill.
• Nice to have: Working experience in managing large scale operation projects in fintech / same industry; Working experience as a business consultant; Experience in managing small team; Industrial engineering degree; Experience in using SQL / similar language.

Responsibilities

• Analyze ongoing and upcoming business processes to ensure proper documentation are available.
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA).
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives.
• Provide direction and guidance to junior team members.
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed).
• Ensure deliverables from junior team members are up to standard and free of error.

Skills

Attention to details

Analytical thinking

Root cause analysis

Multitasking

Communication skills

Self-driven

Education

Industrial engineering degree

Tools

SQL

Job description

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

Qualifications

• At least 2years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and creativity to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Nice to have:
  • Working experience in managing large scale operation projects in fintech / same industry
  • Working experience as a business consultant
  • Experience in managing small team
  • Industrial engineering degree
  • Experience in using SQL / similar language

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