Product Operations Analyst

PT Trinusa Travelindo; Jakarta Pusat; On-site; IDR 78,120,000 - 145,080,000; Full time

Job summary

Traveloka in Jakarta is seeking a proactive Operations & Analytics professional. You will own operational workflows end-to-end, analyze performance data, and refine SOPs to improve efficiency and user experience.

You will build dashboards and maintain ticketing processes while collaborating with cross-functional teams. The role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of working experience in Operations, Tech support or related field.
• Analytical mindset with healthy skepticism about data.
• Detail-oriented with high curiosity and problem-solving skills.
• Fast learner with multitasking ability in a fast-paced environment.
• Passionate about process improvements, user experience, and feature development.
• Strong communication and stakeholder management.
• Proficient in English, both written and spoken.

Responsibilities

• Be the go-to person for operation and analytics of Product Operation, driving impact through analysis.
• Execute end-to-end operational workflows with limited supervision and escalate ambiguous cases.
• Document and refine SOPs to reduce friction and improve processes.
• Build and maintain recurring reports and dashboards to track performance.
• Maintain ticketing process, resolve cases, and extract insights from data.
• Continuously learn and stay updated on product and process changes.

Skills

Analytical skills

Problem solving

Attention to detail

Curiosity

Fast learner

Process improvement

Stakeholder management

English proficiency

Communication

Team player

Job description

• Be the go-to person for operation & analytics of TPN - Product Operation and drive itself to deliver meaningful impact for the business through comprehensive analysis.
• Execute operational workflows end to end with limited supervision, escalating only the genuinely ambiguous cases
• Document and refine SOPs as you spot friction, leaving each process a little better than you found it
• Build and maintain the recurring reports and dashboards the team relies on to track performance
• Maintain ticketing process, resolution, and SLA, as well as extract valuable insight from submitted cases.
• Continuously learn and update oneself on the latest product and process

Qualification:

• Minimum 2-year of working experience, in Operations, Tech support or related field
• Enthusiastic while also being skeptic about data
• Excellent analytical and problem-solving skills, with great attention to detail and high level of curiosity
• Fast learner who has a good balance between thinking inside and outside the box
• Passionate in process, feature improvement / development, and user experience
• Strong agility in working multiple tasks under pressure and tight timeline in fast-paced environment
• A disciplined and accountable team player, take initiative, and don't wait to be told that a number looks wrong.
• Leverages AI assistants and data tools to work more efficiently, while maintaining a critical eye to sanity-check and validate outputs
• Good at English (both oral and written)
• Excellent communication and stakeholder's management.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.