Product Operations Analyst — Travel Platform

Traveloka; Pagedangan; Hybrid; IDR 120,000,000 - 180,000,000; Full time

Job summary

Traveloka is seeking a Product Operations Analyst for its Accommodation team to maintain the operational engine and transform data into actionable insights. You will execute daily processes, ensure accuracy, and support decision-making with clear reporting.

The role requires building skills in SQL/BI, refining SOPs, and using AI tools to draft documentation and speed up routine tasks. Join a dynamic team in a fast-growing travel platform.

Qualifications

• 2+ years of relevant operations/data experience.
• Ability to operate accurately in high-volume, repetitive work.
• Strong spreadsheet skills and data curiosity.

Responsibilities

• Execute daily service-delivery processes with accuracy as volumes scale.
• Refine and follow SOPs; keep documentation up to date.
• Troubleshoot routine operational cases and escalate exceptions when needed.
• Pull and clean operational data into clear reporting for the team.
• Create reports that help identify issues and trends.
• Use SQL or BI tools to answer questions without waiting for others.
• Leverage AI tools to draft SOPs and speed up case triage.

Skills

Attention to detail

Organizational skills

Problem solving

Education

Bachelor's degree in a relevant field

Tools

SQL

BI Tools

Job description

Traveloka is seeking a Product Operations Analyst for its Accommodation team to maintain the operational engine and transform data into actionable insights. You will execute daily processes, ensure accuracy, and support decision-making with clear reporting.

The role requires building skills in SQL/BI, refining SOPs, and using AI tools to draft documentation and speed up routine tasks. Join a dynamic team in a fast-growing travel platform.