Product Operations Analyst — Data-Driven & Impactful

Traveloka; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Traveloka is seeking a Product Operations Analyst for its Accommodation team in Indonesia. You will keep the operational engine running, turning data into actionable insights and surfacing trends to drive decisions.

The role emphasizes accuracy, SOP refinement, and proactive data reporting, with fluency in SQL or BI tools to answer questions and collaboration using AI for faster documentation.

Qualifications

• At least 2 years of relevant experience in product ops or a similar role.
• Bachelor's degree in a relevant field, or equivalent depth from operational/analytical work.
• Proficiency with spreadsheets and SQL/BI tooling.
• Strong communication and detail orientation.

Responsibilities

• Execute daily service-delivery processes with accuracy as volumes grow.
• Follow and refine SOPs, keeping docs accurate and updated.
• Troubleshoot routine operational cases and escalate exceptions needing judgment.
• Pull and clean operational data into clear reporting.
• Use reporting to spot issues and trends.
• Be fluent in SQL or BI tooling to answer own questions.

Skills

SQL

Data analysis

Attention to detail

Clear communication

Education

Bachelor's degree

Tools

BI tools

Spreadsheets

Job description

Traveloka is seeking a Product Operations Analyst for its Accommodation team in Indonesia. You will keep the operational engine running, turning data into actionable insights and surfacing trends to drive decisions.

The role emphasizes accuracy, SOP refinement, and proactive data reporting, with fluency in SQL or BI tools to answer questions and collaboration using AI for faster documentation.