Product Operations Analyst: Data, SOPs & AI-Driven Automation

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Traveloka, sebuah startup teknologi berbasis di Jakarta, membuka peluang untuk peran analis operasional data yang fokus pada pelaporan, SOP, dan peningkatan proses layanan harian.

Posisi ini menuntut minimal 2 tahun pengalaman terkait, kemampuan bekerja dengan SQL/BI, serta kenyamanan menggunakan AI untuk menyusun dokumentasi dan SOP. Karyawan diharapkan terorganisir, teliti, dan komunikatif dalam tim lintas fungsi.

Qualifications

• Minimal 2 years of relevant experience in operations/data roles.
• Organized, precise, and able to maintain accuracy under high volume.
• Proficient with SQL or BI tooling to answer own questions.
• Familiar with spreadsheets and data reporting.
• Understanding of the Accommodation business is a plus.
• Strong data sense and ability to link numbers to business outcomes.
• Clear, proactive communication and ability to take direction.

Responsibilities

• Execute daily service-delivery processes with accuracy and SLA adherence.
• Refine SOPs; keep documentation accurate and updated.
• Troubleshoot routine ops cases and escalate where judgment is needed.
• Pull and clean operational data into clear reports.
• Use reports to spot issues and trends; support data-driven decisions.
• Leverage SQL or BI tools to answer questions without delays.
• Use AI tools to draft SOPs and speed up triage and routing.

Skills

Analytical mindset

Organized & precise

Data-driven decision making

Clear communication

Curious about numbers

Education

Bachelor's degree or equivalent in relevant field

Tools

SQL

BI tooling

Spreadsheets

Job description

Traveloka, sebuah startup teknologi berbasis di Jakarta, membuka peluang untuk peran analis operasional data yang fokus pada pelaporan, SOP, dan peningkatan proses layanan harian.

Posisi ini menuntut minimal 2 tahun pengalaman terkait, kemampuan bekerja dengan SQL/BI, serta kenyamanan menggunakan AI untuk menyusun dokumentasi dan SOP. Karyawan diharapkan terorganisir, teliti, dan komunikatif dalam tim lintas fungsi.