Product Manager, Customer Journey

Traveloka; Jakarta Pusat; On-site; IDR 420,000,000 - 720,000,000; Full time

Job summary

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips across mobile and web platforms.

You will own a core product domain, translate complex needs into a high-impact strategy, and drive a data-informed roadmap with cross-functional teams.

This role requires collaboration with Engineering, Design, Data Science, and business leaders to deliver seamless end-to-end experiences and AI-enabled improvements.

Qualifications

• 5+ years in consumer digital product management.
• Proven ability to structure vague problems and execute.
• Experience mapping and simplifying complex user journeys.
• Strong analytics with SQL; Amplitude and Mixpanel experience.
• Collaborate with Engineering and Design leads; excellent communication.

Responsibilities

• Define multi-quarter strategy and roadmap.
• Optimize customer journeys across web and app.
• Collaborate with Engineering, Design, and Data Science.
• Use experimentation and analytics to validate ideas and measure impact.
• Align stakeholders to achieve shared KPIs and business goals.
• Integrate AI capabilities to accelerate delivery and improve workflows.

Skills

End-to-end PM

Stakeholder management

Data analysis

AI integration

Tools

Amplitude

Mixpanel

SQL

Job description

Job Description

Job ID: MJ000397

About The Role

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips and navigate seamless end-to-end experiences across mobile and web platforms.

In this role, you will take end-to-end ownership of a core product domain—translating complex customer needs into a high-impact strategy and executing a high-value roadmap. You will operate with high autonomy, bridge business goals with technical execution, and bring cross-functional teams together around a shared vision.

Key Responsibilities

• Strategic Roadmap Ownership: Define and execute the multi-quarter product strategy, balancing customer experience enhancement, business scalability, and technical feasibility.


• Customer Journey Optimization: Leverage deep quantitative data, customer research, and direct feedback to redesign, streamline, and scale intuitive user experiences across web and app ecosystems.


• End-to-End Execution: Partner closely with Engineering, UX/UI Design, and Data Science throughout discovery, solution architecture, delivery, launch, and continuous iteration.


• Data-Driven Decision Making: Establish robust measurement frameworks using experimentation (A/B testing) and product analytics to validate hypotheses and evaluate feature impact.


• Stakeholder & Strategic Alignment: Drive cross-functional alignment across business units, platform teams, and leadership to resolve dependencies and achieve shared organizational KPIs.


• AI & Operational Innovation: Integrate modern AI capabilities into research workflows, rapid prototyping, and product design to accelerate speed-to-market and team efficiency.

Requirements & Qualifications

• Minimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with demonstrated, measurable business and user impact.


• Proven track record of independently structuring vague product problems, making high-stakes trade-offs, and driving clear directional execution in dynamic environments.


• Deep experience mapping, diagnosing, and simplifying complex user journeys and multi-step digital workflows.


• Strong proficiency in product analytics (e.g., Amplitude, Mixpanel, SQL) and quantitative experimentation frameworks.


• Proven ability to partner effectively with Engineering and Design leads, with understanding of technical feasibility, dependencies and trade offs.


• Exceptional written and verbal communication skills, with a track record of building consensus among cross-functional partners and senior executives.


• Hands-on experience integrating AI models/tools into product feature sets or team workflows, backed by critical judgment regarding output quality and constraints.

Preferred Qualifications

• Prior experience in travel tech, two-sided marketplaces, e-commerce, or high-scale consumer apps.


• Demonstrated background managing omni-channel products (responsive web and native iOS/Android apps).


• Background in cross-platform systems, shared services, or multi-business-unit matrix organizations.


• Proficiency with rapid prototyping and data tools (e.g., Figma, SQL, BI tools).