Product Manager, Customer Journey BSD City, Indonesia Regular 2026.10.09

Traveloka; Pagedangan; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Traveloka is seeking a Product Manager – Customer Journey to lead end-to-end experiences for travelers across mobile and web.

You will own a core product domain, translate customer needs into strategy, and drive a high-impact roadmap with cross-functional teams, AI integration, and data-driven decision making.

Join a fast-growing platform that values experimentation, scale, and user-centric design, offering opportunities to influence product direction at a regional scale.

Qualifications

• 5+ years of end-to-end product management for consumer digital products.
• Proven ability to structure vague problems and drive execution.
• Experience mapping complex user journeys and multi-step workflows.
• Strong proficiency with product analytics (Amplitude, Mixpanel, SQL).
• Ability to partner with Engineering and Design leads.
• Excellent written and verbal communication; cross-functional consensus.
• Hands-on AI model/tool integration into product features.

Responsibilities

• Own the multi-quarter strategic roadmap for a core product domain.
• Redesign and streamline user journeys across web and mobile apps using data and feedback.
• Collaborate with Engineering, UX/UI, and Data Science from discovery to delivery and launch.
• Establish measurement frameworks with A/B testing and analytics to validate hypotheses.
• Drive cross-functional alignment to achieve shared KPIs.
• Integrate AI capabilities to speed time-to-market and team efficiency.

Skills

End-to-end product management

Stakeholder management

Product analytics

AI integration

Cross-functional collaboration

Strong communication

Decision making under uncertainty

Tools

Amplitude

Mixpanel

SQL

Figma

BI tools

Job description

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000397

About the Role

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips and navigate seamless end-to-end experiences across mobile and web platforms.

In this role, you will take end-to-end ownership of a core product domain—translating complex customer needs into a high-impact strategy and executing a high-value roadmap. You will operate with high autonomy, bridge business goals with technical execution, and bring cross-functional teams together around a shared vision.

Key Responsibilities

• Strategic Roadmap Ownership: Define and execute the multi-quarter product strategy, balancing customer experience enhancement, business scalability, and technical feasibility.
• Customer Journey Optimization: Leverage deep quantitative data, customer research, and direct feedback to redesign, streamline, and scale intuitive user experiences across web and app ecosystems.
• End-to-End Execution: Partner closely with Engineering, UX/UI Design, and Data Science throughout discovery, solution architecture, delivery, launch, and continuous iteration.
• Data-Driven Decision Making: Establish robust measurement frameworks using experimentation (A/B testing) and product analytics to validate hypotheses and evaluate feature impact.
• Stakeholder & Strategic Alignment: Drive cross-functional alignment across business units, platform teams, and leadership to resolve dependencies and achieve shared organizational KPIs.
• AI & Operational Innovation: Integrate modern AI capabilities into research workflows, rapid prototyping, and product design to accelerate speed-to-market and team efficiency.

Requirements & Qualifications

• Minimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with demonstrated, measurable business and user impact.
• Proven track record of independently structuring vague product problems, making high-stakes trade-offs, and driving clear directional execution in dynamic environments.
• Deep experience mapping, diagnosing, and simplifying complex user journeys and multi-step digital workflows.
• Strong proficiency in product analytics (e.g., Amplitude, Mixpanel, SQL) and quantitative experimentation frameworks.
• Proven ability to partner effectively with Engineering and Design leads, with understanding of technical feasibility, dependencies and trade offs.
• Exceptional written and verbal communication skills, with a track record of building consensus among cross-functional partners and senior executives.
• Hands-on experience integrating AI models/tools into product feature sets or team workflows, backed by critical judgment regarding output quality and constraints.

Preferred Qualifications

• Prior experience in travel tech, two-sided marketplaces, e-commerce, or high-scale consumer apps.
• Demonstrated background managing omni-channel products (responsive web and native iOS/Android apps).
• Background in cross-platform systems, shared services, or multi-business-unit matrix organizations.
• Proficiency with rapid prototyping and data tools (e.g., Figma, SQL, BI tools).

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.