Analyst, Product Operations

Traveloka; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Traveloka is seeking a Product Operations Analyst for its Accommodation team in Indonesia. You will keep the operational engine running, turning data into actionable insights and surfacing trends to drive decisions.

The role emphasizes accuracy, SOP refinement, and proactive data reporting, with fluency in SQL or BI tools to answer questions and collaboration using AI for faster documentation.

Qualifications

• At least 2 years of relevant experience in product ops or a similar role.
• Bachelor's degree in a relevant field, or equivalent depth from operational/analytical work.
• Proficiency with spreadsheets and SQL/BI tooling.
• Strong communication and detail orientation.

Responsibilities

• Execute daily service-delivery processes with accuracy as volumes grow.
• Follow and refine SOPs, keeping docs accurate and updated.
• Troubleshoot routine operational cases and escalate exceptions needing judgment.
• Pull and clean operational data into clear reporting.
• Use reporting to spot issues and trends.
• Be fluent in SQL or BI tooling to answer own questions.

Skills

SQL

Data analysis

Attention to detail

Clear communication

Education

Bachelor's degree

Tools

BI tools

Spreadsheets

Job description

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.

Job Description

Job ID: MJ000369

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region. We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About The Team

Accommodation owns the hotel and property booking experience across Traveloka's eleven markets — from budget guesthouses to premium international chains. We connect millions of Southeast Asian travellers to a global supplier network, and you help build the pipes that make that possible: the integrations that pull live rates, availability, and rich property content into the product, accurately and at scale.

This is connectivity work where the details decide the outcome. You will shape how we onboard supply, where rates and inventory come from, and how reliably they flow — so a traveller always sees the right property at the right price. If you like turning messy, high-volume supplier data into a fast, trustworthy booking experience for an entire region, you will have real ownership here.

About The Job

As a Product Operations Analyst on Traveloka's Accommodation team, you keep the operational engine running and turn its data into something the team can act on — executing the daily processes accurately and surfacing what the numbers are telling you.

• Execute daily service-delivery processes, maintaining accuracy and SLAs as volumes grow
• Follow and help refine standard operating procedures, keeping the documentation acurrate and updated
• Troubleshoot routine operational cases, escalating the exceptions that need a judgment call
• Pull and clean operational data into clear reporting
• That reporting is what the team uses to spot issues and trends
• You are fluent enough in SQL or a BI tool to answer your own questions without waiting on someone else
• Use AI tools to draft SOPs and speed up case triage, routing exceptions to a human rather than auto-resolving them

Job Requirements

• You have at least 2 years of relevant experience.
• You are organized and precise.
• You stay accurate under repetitive, high-volume work.
• You are comfortable in spreadsheets.
• You are starting to work with SQL or BI tooling to answer your own questions.
• You understand the basics of how the Accommodation business works.
• You are curious about how the numbers connect to it.
• You communicate clearly.
• You hold a Bachelor's degree in a relevant field, or equivalent depth from operational and analytical work, with around a year of experience.
• You can flag a problem with the relevant data attached.
• You take direction well.
• You follow through on commitments without being chased.
• You are comfortable using AI tools to draft documentation and speed up routine work.