Product Manager — End-to-End Customer Journey

Traveloka; Pagedangan; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Traveloka is seeking a Product Manager – Customer Journey to lead end-to-end experiences for travelers across mobile and web.

You will own a core product domain, translate customer needs into strategy, and drive a high-impact roadmap with cross-functional teams, AI integration, and data-driven decision making.

Join a fast-growing platform that values experimentation, scale, and user-centric design, offering opportunities to influence product direction at a regional scale.

Qualifications

• 5+ years of end-to-end product management for consumer digital products.
• Proven ability to structure vague problems and drive execution.
• Experience mapping complex user journeys and multi-step workflows.
• Strong proficiency with product analytics (Amplitude, Mixpanel, SQL).
• Ability to partner with Engineering and Design leads.
• Excellent written and verbal communication; cross-functional consensus.
• Hands-on AI model/tool integration into product features.

Responsibilities

• Own the multi-quarter strategic roadmap for a core product domain.
• Redesign and streamline user journeys across web and mobile apps using data and feedback.
• Collaborate with Engineering, UX/UI, and Data Science from discovery to delivery and launch.
• Establish measurement frameworks with A/B testing and analytics to validate hypotheses.
• Drive cross-functional alignment to achieve shared KPIs.
• Integrate AI capabilities to speed time-to-market and team efficiency.

Skills

End-to-end product management

Stakeholder management

Product analytics

AI integration

Cross-functional collaboration

Strong communication

Decision making under uncertainty

Tools

Amplitude

Mixpanel

SQL

Figma

BI tools

Job description

Traveloka is seeking a Product Manager – Customer Journey to lead end-to-end experiences for travelers across mobile and web.

You will own a core product domain, translate customer needs into strategy, and drive a high-impact roadmap with cross-functional teams, AI integration, and data-driven decision making.

Join a fast-growing platform that values experimentation, scale, and user-centric design, offering opportunities to influence product direction at a regional scale.