Product Manager – Omni-Channel Customer Journey

Traveloka; Jakarta Pusat; On-site; IDR 420,000,000 - 720,000,000; Full time

Job summary

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips across mobile and web platforms.

You will own a core product domain, translate complex needs into a high-impact strategy, and drive a data-informed roadmap with cross-functional teams.

This role requires collaboration with Engineering, Design, Data Science, and business leaders to deliver seamless end-to-end experiences and AI-enabled improvements.

Qualifications

• 5+ years in consumer digital product management.
• Proven ability to structure vague problems and execute.
• Experience mapping and simplifying complex user journeys.
• Strong analytics with SQL; Amplitude and Mixpanel experience.
• Collaborate with Engineering and Design leads; excellent communication.

Responsibilities

• Define multi-quarter strategy and roadmap.
• Optimize customer journeys across web and app.
• Collaborate with Engineering, Design, and Data Science.
• Use experimentation and analytics to validate ideas and measure impact.
• Align stakeholders to achieve shared KPIs and business goals.
• Integrate AI capabilities to accelerate delivery and improve workflows.

Skills

End-to-end PM

Stakeholder management

Data analysis

AI integration

Tools

Amplitude

Mixpanel

SQL

Job description

Traveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips across mobile and web platforms.

You will own a core product domain, translate complex needs into a high-impact strategy, and drive a data-informed roadmap with cross-functional teams.

This role requires collaboration with Engineering, Design, Data Science, and business leaders to deliver seamless end-to-end experiences and AI-enabled improvements.