Process Excellence Senior Analyst: Automation & Insights

PT Chandra Asri Pacific Tbk; Indonesia; On-site; IDR 35,000,000 - 60,000,000; Full time

Job summary

Chandra Asri Group’s Process Excellence Team in its Shared Service Center drives efficiency through process improvement, data analytics, and KPI reporting across HR, Finance, Procurement, and Customer Operations.

You will analyze workflows, identify automation opportunities (AI, RPA), support PMO through transformation initiatives, and develop dashboards to enable leadership to act on performance trends.

Qualifications

• Bachelor's degree required in a relevant field.
• Strong analytical and problem-solving capabilities.
• Experience in process improvement and data analytics.
• Exposure to shared service operations is a plus.
• Proficiency with Power BI or equivalent tools.

Responsibilities

• Business Process Optimization & Automation.
• Analyze current processes to identify gaps and improvement opportunities across shared service operations.
• Identify automation opportunities (AI, RPA, workflow digitization, system integration).
• Support development and implementation of optimization initiatives to improve productivity and cost efficiency.
• Conduct root cause analysis and recommend corrective actions.
• Collaborate with stakeholders to define KPIs and align processes with goals.
• Participate in continuous improvement workshops and promote operational excellence.
• Track and report performance post-implementation to ensure sustained improvements.
• Build and maintain KPI/SLA catalogs, formulas, thresholds, and scripts.
• Investigate metric breaches and support corrective actions.
• Prepare periodic performance reports and coordinate reviews.
• Assist in monitoring transformation initiatives and ongoing projects.
• Prepare analysis, reports, and visuals to support PMO activities.
• Provide data-driven insights to support decision-making and prioritization.
• Coordinate with cross-functional teams to align process improvements with transformation goals.
• Support Business Continuity Planning (BCP) risk assessment and scenario modelling.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Process improvement

Education

Bachelor’s degree in Industrial Engineering, Business Management, Computer Science, Data Analytics, or related field

Tools

Power BI

Job description

Chandra Asri Group’s Process Excellence Team in its Shared Service Center drives efficiency through process improvement, data analytics, and KPI reporting across HR, Finance, Procurement, and Customer Operations.

You will analyze workflows, identify automation opportunities (AI, RPA), support PMO through transformation initiatives, and develop dashboards to enable leadership to act on performance trends.