Customer Service (Concierge)

PT Plaza Nusantara Realti; Jakarta Pusat; In loco; IDR 50.220.000 - 83.700.000; Tempo pieno

Descrizione del lavoro

Plaza Indonesia Realty, Tbk. is seeking a Concierge to deliver exceptional customer service as the first point of contact in our lobby. This full-time role welcomes guests, guides them, and handles complaints with professionalism.

You will inform customers about store promotions, maintain knowledge of locations and products, and provide friendly assistance to ensure a warm, safe, and informative visit. Joining our team means contributing to an inviting atmosphere and helping guests navigate our

Competenze

• Experience in delivering front-of-house customer service is preferred.
• Ability to greet guests, manage inquiries and resolve complaints professionally.

Mansioni

• Greeting and welcoming all customers in a friendly and professional manner.
• Handling complaints with professionalism and courtesy.
• Informing customers about store promotions to encourage purchases.
• Maintaining knowledge of store locations, categories and items to provide advice.
• Serving as a point of reference for customers needing assistance.

Conoscenze

Customer service

Communication

Problem solving

Descrizione del lavoro

As Concierge, you will play a vital role in delivering exceptional customer service to our valued customers. In this full-time position, you will be the first point of contact, creating a warm and welcoming environment for all who enter our premises.

Greeting and welcoming all customers in a friendly and professional manner as well as handling complaints

Providing concierge services such as informing customers on store promotions to encourage purchases,

Maintaining in-depth knowledge of store locations, categories and items to provide necessary advice and recommendations

Acting as a point of reference for customers who require assistance or information

Since 1990-1991, Plaza Indonesia Realty, Tbk. has started its business with the building of the Plaza Indonesia complex which consists of Plaza Indonesia Shopping Center and Grand Hyatt Hotel Jakarta. The company has since then developed its business in high quality prestigious properties in premium locations by building The Plaza Office Tower and Keraton at The Plaza. The company has also developed its business through subsidiaries of PT Sarana Mitra Investama, which indirectly owns share in PT Plaza Lifestyle Prima, a company that owns and manages FX Sudirman, PT Plaza Indonesia Jababeka, and PT Plaza Indonesia Urban.

Since 1990-1991, Plaza Indonesia Realty, Tbk. has started its business with the building of the Plaza Indonesia complex which consists of Plaza Indonesia Shopping Center and Grand Hyatt Hotel Jakarta. The company has since then developed its business in high quality prestigious properties in premium locations by building The Plaza Office Tower and Keraton at The Plaza. The company has also developed its business through subsidiaries of PT Sarana Mitra Investama, which indirectly owns share in PT Plaza Lifestyle Prima, a company that owns and manages FX Sudirman, PT Plaza Indonesia Jababeka, and PT Plaza Indonesia Urban.