Premier Banking Front Desk Specialist

Pt Gina Tama Laksana; Pontianak; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Pt Gina Tama Laksana in Pontianak, Kalimantan Barat, invites applications for a Staff Universal Banker role with HSBC. The position focuses on delivering excellent service, cross-selling bank products, and supporting digital access for clients.

Fresh graduates are welcome, Indonesian citizens only. Candidates should have good English, strong communication, and computer skills, and be able to work under pressure. Previous Admin Staff experience is a plus.

Qualifications

• Indonesian citizen only
• Bachelor degree; fresh graduates welcome
• Experience as Admin Staff is a plus
• Strong communication skills
• Proficient in English and computer literacy
• Ability to work under pressure

Responsibilities

• Provide excellent service by introducing appropriate bank services and products to customers’ queries.
• Perform other operational duties and support functions as needed.
• Offer promotions and existing products directly to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform products digitally and provide technical guidance for accessing systems (digital).
• Follow up on administrative processes for products approved by customers.
• Record and follow up on customer complaints.
• Manage operational risk in line with rules and procedures.

Skills

Good communication

English proficiency

Computer literacy

Education

Bachelor's degree

Job description

Pt Gina Tama Laksana in Pontianak, Kalimantan Barat, invites applications for a Staff Universal Banker role with HSBC. The position focuses on delivering excellent service, cross-selling bank products, and supporting digital access for clients.

Fresh graduates are welcome, Indonesian citizens only. Candidates should have good English, strong communication, and computer skills, and be able to work under pressure. Previous Admin Staff experience is a plus.