Pontianak Front Desk & Admin Coordinator

Pt Surya Asia Gemilang; Pontianak; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Universal Banker in Pontianak to deliver premium banking service and cross-sell suitable products to customers. The role emphasizes professional communication and adherence to policies within our international wealth framework.

The position welcomes fresh graduates with a Bachelor’s degree and requires good English and computer skills. Indonesian citizenship is expected, with on-site duties and a focus on customer-centric service.

Qualifications

• Indonesian citizen only.
• Bachelor degree; fresh graduates welcome.
• Experience as Admin Staff is an advantage.
• Good communication skills.
• Proficiency in English and computer literacy.
• Able to work under pressure.

Responsibilities

• Provide excellent service by introducing bank services/products to customers' queries.
• Perform other operational duties and support function.
• Offer product promos and existing products directly to customers.
• Conduct HSBC's cross-sell product to existing customers.
• Direct and inform the product digitally and provide system access guidance.
• Implement administrative follow-up on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Manage operational risk in relation to activities and relationships with customers per rules.

Skills

Customer service

Cross-selling

Communication

English proficiency

Computer literacy

Pressure handling

Education

Bachelor's degree

Tools

MS Office

Job description

Staff Universal Banker

Location: Pontianak, Central Kalimantan, ID, 78117

Brand: HSBC

Closing Date: 3 Oct 2026

**Job description**

**Some careers shine brighter than others**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

**Responsibilities:**

• + To provide excellent service through introducing appropriate bank services / products to customers' queries.
• + To perform other operational duties and work as support function.
• + Offer a number of product promos and existing products directly to customers.
• + Conducting HSBC's cross sell product to existing customers.
• + Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• + Implement administrative follow-up process on products approved by customers.
• + Record and follow up any complaints submitted by the customer.
• + Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

**Requirements:**

• + Indonesia Citizen only.
• + Bachelor Degree, Fresh graduates are welcome.
• + Having experience as Admin Staff would be an advantage
• + Good communication skill
• + Proficiency in English and Computer Literate.
• + Able to work under pressure

**You'll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to **achieve** their potential with **equality** regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email **at** at the time of your application, so that we can support you through your recruitment journey.