Premier Banking Associate – Pontianak

Kimia Farma; Pontianak; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

HSBC in Pontianak, Indonesia is seeking a Staff Universal Banker to deliver excellent service, introduce relevant banking products to customers, and support daily operational duties.

You will promote product promos, cross-sell to existing customers, guide clients to digital channels, and manage follow-up on approvals while maintaining risk controls and customer records.

Indonesian citizenship, a bachelor degree (fresh graduates welcome), and good English plus computer literacy are required.

Qualifications

• Bachelor’s degree; fresh graduates welcome.
• Strong communication and customer service skills.
• Proficiency in English and computer literacy.

Responsibilities

• Provide excellent service by introducing relevant bank services/products to customers.
• Perform other operational duties as a support function.
• Offer product promos and existing products directly to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform customers about digital product access.
• Coordinate administrative follow-up on products approved by customers.
• Record and follow up customer complaints.
• Manage operational risk related to customer activities per rules.

Skills

Customer service

Communication skills

English proficiency

Computer literacy

Work under pressure

Education

Bachelor degree

Tools

MS Office

Job description

HSBC in Pontianak, Indonesia is seeking a Staff Universal Banker to deliver excellent service, introduce relevant banking products to customers, and support daily operational duties.

You will promote product promos, cross-sell to existing customers, guide clients to digital channels, and manage follow-up on approvals while maintaining risk controls and customer records.

Indonesian citizenship, a bachelor degree (fresh graduates welcome), and good English plus computer literacy are required.