Admin Operasional & Dokumentasi – Pontianak (Fresh Graduate)

Pt Gina Tama Laksana; Pontianak; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Universal Banker in Pontianak to deliver premier banking services and support. You will engage customers with suitable products, handle operational tasks, and promote promos while ensuring seamless digital guidance and risk compliance.

The role emphasizes customer focus, strong communication, and ability to work under pressure in a dynamic banking environment.

Qualifications

• Indonesia citizen only.
• Bachelor degree required; fresh graduates welcome.
• Having experience as Admin Staff would be an advantage.
• Strong communication skills are essential.
• Proficiency in English and computer literate.
• Ability to work under pressure.

Responsibilities

• Provide excellent service by introducing bank services and products to customer queries.
• Perform other operational duties as a support function.
• Promote and present product promos and existing products to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform product usage digitally and guide accessing the system.
• Follow up administratively on products approved by customers.
• Record and follow up customer complaints.
• Manage operational risk in line with applicable rules and procedures.

Skills

Good communication

Proficiency in English

Computer literacy

Education

Bachelor's degree

Tools

MS Office

Job description

Staff Universal Banker
Location:
Pontianak, Central Kalimantan, ID, 78117
Brand: HSBC
Area of Interest:
Closing Date:
Date: 3 Oct 2026

**Job description**

**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

**Responsibilities:**

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

**Requirements:**

• Indonesia Citizen only.
• Bachelor Degree, Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage
• Good communication skill
• Proficiency in English and Computer Literate.
• Able to work under pressure

**You'll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to **achieve** their potential with **equality** regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email **at** at the time of your application, so that we can support you through your recruitment journey.