Poly Sr Engineer - CTS Lead

PT Indo-Rama Synthetics Tbk; Purwakarta; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT Indo-Rama Synthetics Tbk in Indonesia seeks a Customer Technical Service lead to manage CTS activities and provide technical support to PET customers.

You will coordinate audits, maintain documentation, analyze data for improvements, and work with cross-functional teams on Six Sigma projects.

Qualifications

• Bachelor’s degree in Chemical Engineering or related technical discipline.
• 12–20 years of relevant experience in PET/Polyester or related industries.
• Experience in CTS, Technical Service, Quality, Process Engineering, or Technical Service Management.
• Strong knowledge of PET/Polyester manufacturing processes, quality systems, and audits.
• Experience handling customer audits and ISO audits.
• Strong analytical, problem-solving, communication, and reporting skills.
• Able to coordinate effectively with customers and cross-functional teams.
• Candidates with titles like Senior Technical Service Engineer, CTS Engineer/Manager, Senior Quality Engineer, or Process Engineer are preferred.

Responsibilities

• Manage CTS activities and provide technical support to PET customers.
• Coordinate customer technical audits and ISO audits, including documentation and follow-up actions.
• Maintain PET technical, quality, and audit documentation and records.
• Analyze plant/product data and statistics to identify trends, issues, and improvement opportunities.
• Coordinate with Plant Operations, Quality, and Technical teams to resolve customer requirements and technical issues.
• Support Six Sigma, continuous improvement, and problem-solving projects.
• Support customer profiling, technical requirement analysis, and product allocation.
• Prepare technical, quality, audit, and management reports.
• Perform other CTS-related duties and projects as assigned by management.

Skills

CTS management

Technical support

Quality systems

Audits

Six Sigma

Continuous improvement

Problem-solving

Data analysis

Cross-functional collaboration

MS Office

Excel

Reporting

Education

Bachelor’s Degree (S1) in Chemical Engineering or related technical discipline

Tools

Microsoft Office

Excel

Job description

Manage Customer Technical Service (CTS) activities and provide technical support to PET customers.

Coordinate customer technical audits and ISO audits, including documentation, findings, and follow-up actions.

Maintain PET technical, quality, and audit documentation and records.

Analyze plant/product data and statistics to identify trends, issues, and improvement opportunities.

Coordinate with Plant Operations, Quality, and Technical teams to resolve customer requirements and technical issues.

Support Six Sigma, continuous improvement, and problem-solving projects.

Support customer profiling, technical requirement analysis, and product allocation.

Prepare technical, quality, audit, and management reports.

Perform other CTS-related duties and projects as assigned by management.

Requirements / Qualifications:

Bachelor’s Degree (S1) in Chemical Engineering or related technical discipline.

12–20 years of relevant experience, preferably in PET/Polyester, PET Preform, Petrochemical, or Continuous Process Chemical Industry.

Experience in Customer Technical Service, Technical Support, Quality, Process Engineering, or Technical Service Management.

Strong knowledge of PET/Polyester manufacturing processes, quality systems, and audit requirements.

Experience handling customer audits and ISO audits.

Good knowledge of statistical analysis, Six Sigma, and continuous improvement.

Strong analytical, problem-solving, communication, and reporting skills.

Proficient in Microsoft Office, especially Excel.

Able to coordinate effectively with customers and cross-functional teams.

Candidates with experience as Senior Technical Service Engineer, CTS Engineer/Manager, Senior Quality Engineer, Customer Quality Engineer/Manager, Process Engineer, or Assistant Manager are highly preferred.

Indorama Corporation (“Indorama Corp”) started with the establishment of a spun yarn manufacturing plant in 1976 in Indonesia by Mr. S.P. Lohia. Today, Indorama Corp is a leading organization that manufactures a multitude of industrial products including Polyethylene, Polypropylene, Spun Yarns, Fabrics, and Medical Gloves. It is the second largest producer of Polyolefins in Africa and the largest in West Africa.

Business Philosophy

At Indorama, we strive to deliver a world‑class customer experience. This means delivering more than just a dependable product; close partnership with our customers is vital to our success. Indorama continues to be a reputed brand and a symbol of quality, consistency, and responsiveness. We take pride in being a dependable supplier. We take our cues from our customers and our strategies are aligned with theirs. We embrace change positively but what will not change are our corporate values and commitment to excellence.