Plant Maintenance & Utilities Operator

Id90 Pt Japfa Food Indonesia; Indonesia; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

Mondelēz International in Indonesia seeks a Customer Operations Specialist to support domestic and export shipments, handle inquiries, and monitor cargo movements. You will collaborate with sales, vendors, and carriers to ensure timely delivery and accurate billing.

The role requires a Bachelor's degree with 3+ years in customer service or supply chain, SAP proficiency, and the ability to navigate a fast-paced logistics environment. Some travel or after-hours work may be required.

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using ERP systems, with SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Responsibilities

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs

Skills

Customer service

Cross-functional collaboration

Problem solving

Ownership mindset

Customer focus

Adaptability

Critical thinking

Education

Bachelor's degree

Tools

SAP

AI tools

Automation tools

Job description

Customer Operations Specialist - ID

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

Description

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
• Track and trace cargo as necessary to insure proper movement and delivery.
• Submitting manifest in CEISA
• Coordination with Customs Clearance Department for PEB/ PIB
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
• Sending original invoice and supporting documents to customers.
• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Qualifications

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• High School or better

Surabaya, Indonesia
Indonesia (Remote)
Full time

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will lead the production operations in the Plant and delivering key performance targets (SQCDSM) in safety, quality, productivity, volumes, cost, sustainability, organizational morale. You will ensure our manufacturing strategy is implemented and is fully effective and you will strive to build a high performing organization.

How you will contribute

• Manages change/ transformation change/ transformation amongst the Operating teams in the implementation of IL6S-Integrated Lean 6 sigma phase journey, FoF-Factory of Future Line centric organization & roles (AM-Autonomous Maintenance, PM-Progressive Maintenance and an integrated 6 star model within operating Line teams) to progress into Self sufficient teams. Role models Values and principles through effective coaching, mentoring and development of the team.
• Support the Manufacturing annual operational plans and targets to meet Safety, Quality, Cost, Delivery, Sustainability, Engagement goals in line with the site Compelling business need. coach Line Leaders, cascade & communicate the plans and targets to employees to ensure alignment and understanding around priorities, focus and KPI's.
• Lead and be Accountable to establish a strong Governance to Review, Control Operational performance and Continuous Improvement plan and embed a zero loss mindset to constantly improve and deliver against best in class both internally and externally. Drive the Operating team to identify and manage improvements to technology, culture, capability and operating systems to deliver a best practice and reliable operation.
• Support all Manufacturing standards, Governance, Compliance requirements (e.g. Corporate Quality, Food safety & GMP, Health, Safety, Security, Environment, Sustainability, Code of conduct, Policies & principles, Operational standards, Local legal requirements, Internal Audit norms, & other procedures updated from time to time) are in place, understood by all, and is regularly reviewed and monitored for effective implementation.
• Lead and be Accountable for Talent, Capabilities & Engagement for the Manufacturing team - identify and implement critical levers to attract, retain & develop critical talent and builds capability at all levels, technical and behavioral, to build a sustainable workforce profile for the future. Partner effectively with all multi-functional peers internally & externally (outside the plant) to achieve objectives, goals and KPI's.

What you will bring

• Strong operational & manufacturing leadership experience in CPG industry with experience in TPM-Total productive maintenance, 5s, LEAN, 6 sigma tools and concepts
• Excellent communication (verbal & written), coaching, and leadership skills in a team-based environment. Demonstrated abilities in Analytics, problem solving and team building
• An Engineer with a strong financial & business acumen, project management skills and Knowledge of industrial maintenance and manufacturing equipment.

Work Location: Gresik, East Java
No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob's crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular
Manufacturing support
Manufacturing

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.