Planning Analyst

PT Coway International Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Coway International Indonesia is seeking a data-driven Operations Analyst to support service management through SOP development, budget monitoring, and data reporting. The role emphasizes cross-department collaboration, analysis of operational data, and translating insights into actionable recommendations.

Based at our head office in Jakarta, you will work with teams to maintain processes, improve efficiency, and contribute to management decision-making.

Qualifications

• Bachelor's degree in Statistics, Mathematics, Business, or a related field.
• Strong statistical and data analysis skills.
• Good understanding of customer service and end-to-end operational processes.
• Strong reporting and analytical skills.
• Good interpersonal and communication skills.
• English proficiency preferred.
• Proficient in Microsoft Office: Excel, PowerPoint, Word.

Responsibilities

• Develop and maintain SOPs, guidelines, and operational procedures.
• Support budget monitoring, technician commissions & allowances control, and compliance with policies.
• Collect, consolidate, and analyze operational data to identify trends, issues, and improvements.
• Prepare management reports and other operational documents to support decision-making.
• Coordinate with departments to collect and validate data for reporting and analysis.

Skills

Statistics

Data analysis

Reporting

Communication

Education

Bachelor's degree in Statistics, Mathematics, Business, or related field

Tools

Microsoft Excel

PowerPoint

Word

Job description

Support Customer Service Management organization development, manpower planning, and business planning activities.

Support resource planning related to branch expansion, operational vehicles, and manpower requirements.

Process & Budget Management

Develop and maintain SOPs, guidelines, and operational procedures.

Support budget monitoring, technician commission & allowance control and monitoring, and compliance with company policies.

Data Analysis & Reporting

Collect, consolidate, and analyze operational data to identify trends, issues, and improvement opportunities.

Prepare regular operational reports and analysis to support management decision-making.

Monitor key operational performance indicators and provide data-driven insights and recommendations.

Management Support & Communication

Prepare management reports, official memorandums, announcements, and other operational documents.

Coordinate with relevant departments to collect and validate data required for reporting and analysis.

Job Requirements:

Minimum Bachelor’s degree in Statistics, Mathematics, Business, or a related field; a degree in Statistics is preferred.

Strong statistical and data analysis skills.

Good understanding of customer service, end-to-end operational processes, and data analysis.

Strong reporting and analytical skills, with the ability to translate data into actionable insights.

Good interpersonal and communication skills, with a positive attitude.

English proficiency is preferred.

Ability to work independently and collaboratively within a team.

Strong multitasking, organizational, and time-management skills.

Proficient in Microsoft Office, particularly Excel, PowerPoint, and Word.

Willing to be placed in our head office at South Quarter, Cilandak, Jakarta Selatan.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? Do you have experience using Microsoft Excel VBA?

Household Goods & Appliances Manufacturing 51-100 employees

We COWAY is Water and Air Specialist Company.

COWAY want to provide clean water and pure air for Indonesian and has a vision to grow into a great company loved by Indonesian.

Our Business

We care for the world's water and air

We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth.

Overseas Business Sales

Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow.

Regional Differentiation Strategy

We develop regionally-differentiated strategic product lineups and a specialized service model.

We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.

We COWAY is Water and Air Specialist Company.

COWAY want to provide clean water and pure air for Indonesian and has a vision to grow into a great company loved by Indonesian.

Our Business

We care for the world's water and air

We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth.

Overseas Business Sales

Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow.

Regional Differentiation Strategy

We develop regionally-differentiated strategic product lineups and a specialized service model.

We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.

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