Service Quality

PT Coway International Indonesia

Jakarta Selatan

On-site

IDR 167,400,000 - 279,000,000

Full time

8 days ago

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Job summary

PT Coway International Indonesia is seeking a data and service quality analyst to ensure excellence in customer satisfaction by monitoring service standards, managing feedback, and driving continuous improvements. You will also safeguard data accuracy and consistency across reporting systems.

The role involves analyzing sales performance to identify trends and opportunities, tracking KPIs to align with business targets, and presenting clear recommendations to management.

Qualifications

Bachelor's degree in Business Administration, Economics, or related field.
Fresh graduates or candidates with experience in planning, business analysis, or services.
Strong analytical thinking with the ability to interpret complex data.
Proficiency in Microsoft Excel (Pivot Tables, formulas, data analysis tools).
Strong understanding of KPI and business performance metrics.
Excellent communication and presentation skills.
Detail-oriented with a structured and problem-solving mindset.

Responsibilities

Ensure service quality and customer satisfaction.
Monitor service standards.
Manage customer feedback.
Ensure data accuracy, consistency, and integrity across reporting systems.
Provide regular reports and presentations to management with clear recommendations.
Analyze sales performance data to identify trends, gaps, and opportunities for improvement.
Monitor, evaluate, and manage key performance indicators (KPIs) to ensure alignment with business targets.
Collaborate with cross functional teams to gather requirements and provide actionable insights.

Skills

Analytical thinking

Data interpretation

KPI understanding

Communication

Presentation

Detail-oriented

Education

Bachelor's degree in Business Administration, Economics, Communication, or related field

Tools

Microsoft Excel

Job description

This role focuses on ensuring service quality and customer satisfaction through monitoring service standards, managing customer feedback, and driving continuous improvement initiatives. You will be responsible for ensuring data accuracy, consistency, and integrity across reporting systems, analyze sales performance data to identify trends and opportunities, and monitoring key performance indicators (KPIs) to ensure alignment with business targets.

Key responsibilities

Ensure service quality and customer satisfaction
Monitor service standards
Manage customer feedback
Ensure data accuracy, consistency, and integrity across reporting systems
Provide regular reports and presentations to management with clear recommendations
Analyze sales performance data and identify trends, gaps, and opportunities for improvement
Monitor, evaluate, and manage key performance indicators (KPIs) to ensure alignment with business targets
Collaborate with cross functional teams to gather requirements and provide actionable insights

About you

Bachelor's degree in Business Administration, Economics, Communication, or a related field
Fresh graduates or candidates with experience in planning, business analysis, or services
Strong analytical thinking with the ability to interpret complex data
Proficiency in Microsoft Excel (e.g., Pivot Tables, formulas, data analysis tools)
Strong understanding of KPI and business performance metrics
Excellent communication and presentation skills
Detail-oriented with a structured and problem-solving mindset

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Household Goods & Appliances Manufacturing 51-100 employees

We COWAY is Water and Air Specialist Company.

COWAY want to provide clean water and pure air for Indonesian and has a vision to grow into a great company loved by Indonesian.

Our Business

We care for the world's water and air

We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth.

Overseas Business Sales

Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow.

Regional Differentiation Strategy

We develop regionally-differentiated strategic product lineups and a specialized service model.

We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.