Product Specialist

MatchaTalent; Tangerang; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

MatchaTalent seeks a Product Specialist to drive retail sales at Jakarta shopping malls. You will engage shoppers, demonstrate products, capture leads, manage databases, schedule surveys, and follow up to close sales while upholding premium brand standards.

The role requires customer-focused individuals with a diploma or higher, strong communication, and the ability to work shifts including weekends across Jakarta mall locations.

Qualifications

• Minimum SMA/SMK or Diploma education; Bachelor's Degree preferred.
• Strong communication, interpersonal, negotiation, and customer engagement skills.
• Experience in handling walk-in customers and conducting structured follow-up is highly preferred.

Responsibilities

• Achieve individual and monthly sales targets through proactive engagement and consultative selling.
• Engage mall visitors to generate qualified leads and sales opportunities.
• Demonstrate products professionally and communicate features, benefits, and value propositions.
• Maintain accurate customer databases and follow approved processes.
• Coordinate surveys and after-sales activities with internal teams.
• Prepare daily reports on sales activities, leads, and survey status.
• Collaborate with Store Leader on daily targets, promotions, and operations.

Skills

Communication

Negotiation

Customer engagement

Product demonstrations

Lead management

Reporting

Basic computer literacy

Education

SMA/SMK or Diploma

Bachelor's degree preferred

Job description

This role requires the candidate to work on-site in Jakarta, Indonesia.

Client Overview

Our client is a rapidly growing company in the water purification and home appliance industry, specializing in premium residential water filtration systems, drinking water purification technology, and smart household water treatment solutions. The company is committed to improving household water quality through innovative purification technologies, modern product designs, and customer-focused service excellence.

With an expanding retail presence across major shopping malls in Jakarta, the company continues to strengthen its direct-to-consumer sales network by delivering personalized product demonstrations, professional consultation, and end-to-end customer support. Operating within a highly competitive retail environment, the organization emphasizes sales excellence, disciplined customer engagement, and exceptional service quality while maintaining a premium brand image across every customer touchpoint.

As part of its continued expansion, the company is seeking energetic and customer-oriented sales professionals who can actively engage shoppers, generate qualified leads, and contribute to sustainable business growth through consultative selling and outstanding customer experience.

Job Role

The Product Specialist is responsible for driving retail sales performance through proactive customer engagement, product demonstrations, lead generation, and disciplined follow-up activities at shopping mall booths. This role focuses on converting walk-in visitors into qualified prospects, managing customer databases, coordinating surveys and after-sales processes, and consistently achieving individual sales targets while maintaining excellent operational standards and brand presentation.

Key Responsibilities

• Achieve individual and monthly sales targets through proactive customer engagement and consultative selling.
• Approach and engage shopping mall visitors to generate qualified leads and sales opportunities.
• Conduct professional product demonstrations and effectively communicate product features, benefits, and value propositions.
• Collect, manage, and maintain accurate customer databases in accordance with company standards.
• Perform timely follow-up activities through approved communication channels to convert leads into surveys and completed sales.
• Coordinate customer survey appointments and ensure smooth communication with internal teams.
• Execute daily booth opening and closing procedures, ensuring operational readiness, cleanliness, product display, and reporting accuracy.
• Maintain premium visual merchandising standards, professional appearance, and excellent customer service at all times.
• Prepare accurate daily reports covering sales activities, leads, follow-up progress, and survey status.
• Coordinate closely with the Store Leader regarding daily targets, promotions, and operational matters.
• Support after-sales activities, including survey scheduling and installation coordination.
• Participate in product knowledge training, sales coaching, role-playing sessions, and performance evaluations.

Candidate Requirements

• Minimum Senior High School (SMA/SMK) or Diploma education. Bachelor's Degree is preferred.
• Minimum 1 year of experience in retail sales, direct sales, home appliances, consumer electronics, consumer goods, or related industries.
• Experience handling walk-in customers and conducting structured sales follow-up is highly preferred.
• Good personal appearance with a maximum age of 35 years.
• Strong communication, interpersonal, negotiation, and customer engagement skills.
• Proven ability to conduct persuasive product demonstrations and manage customer objections effectively.
• Customer-oriented mindset with a strong passion for achieving sales targets.
• Disciplined in lead management, customer database administration, and follow-up execution.
• Basic computer literacy and reporting skills.
• Professional appearance, positive attitude, and strong work discipline.
• Willing to work on shift schedules, including weekends and public holidays.
• Willing to be assigned to shopping mall locations across Jakarta.