People Operations

Mgmi - Mganik Grup Mitra Indonesia; Tangerang; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Mgmi - Mganik Grup Mitra Indonesia in Tangerang is seeking an Import & Customs Operations Staff to support logistics and import activities. The role requires hands-on freight forwarding experience and solid knowledge of Indonesian import-export regulations.

You will coordinate with PPJK, warehouses, freight forwarders, and internal teams to ensure smooth customs clearance, timely delivery, and compliant documentation. Proficiency in English and strong administrative skills are essential.

Qualifications

• Bachelor's Degree or Diploma in any discipline.
• Minimum 5 years of experience in freight forwarding, logistics, import-export, or customs.
• Strong understanding of Indonesian import-export regulations and customs procedures.
• Experience reviewing PIB and other customs documents.
• English proficiency in writing and speaking.
• Strong administrative and coordination skills.
• Willing to learn and adapt to new processes.
• Preferably based in Jakarta with <=1 hour commute.

Responsibilities

• Review and verify import documentation, including PIB and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs-related parties to ensure efficient customs clearance processes.
• Monitor import/export shipments and ensure compliance with Indonesian customs regulations.
• Liaise with warehouses regarding goods receiving, inventory coordination, and deliveries to customers.
• Ensure all import and export documentation is complete, accurate, and compliant with regulatory requirements.
• Follow up on shipment status and proactively resolve operational issues related to logistics and customs clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain proper records and reports related to import, export, and customs operations.

Skills

Freight forwarding experience

Import-export regulations knowledge

English proficiency

Administrative and coordination skills

Problem-solving

Willing to learn

Education

Bachelor's Degree / Diploma

Job description

Showing 451 People Operations jobs in Tangerang

Import & Customs Operations Staff

About the Role
We are looking for a motivated and detail-oriented Import & Customs Operations Staff to support our logistics and import operations.
The ideal candidate has hands-on experience in the freight forwarding industry and a solid understanding of Indonesian import-export regulations and customs procedures.
This role requires close coordination with PPJK, warehouses, freight forwarders, and internal stakeholders to ensure smooth customs clearance, timely delivery, and compliance with all applicable regulations.

• Review and verify import documentation, including PIB (Import Declaration) and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs-related parties to ensure efficient customs clearance processes.
• Monitor import and export shipments and ensure compliance with Indonesian customs regulations.
• Liaise with warehouses regarding goods receiving, inventory coordination, and deliveries to customers.
• Ensure all import and export documentation is complete, accurate, and compliant with regulatory requirements.
• Follow up on shipment status and proactively resolve operational issues related to logistics and customs clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain proper records and reports related to import, export, and customs operations.

Qualifications

• Bachelor's Degree (S1) or Diploma (D3) in any discipline.
• Minimum 5 years of experience in a freight forwarding, logistics, import-export, or customs-related environment.
• Strong understanding of Indonesian import-export regulations and customs procedures.
• Experienced in reviewing and checking PIB and other customs documents.
• Familiar with coordinating with PPJK, freight forwarders, warehouses, and customs authorities.
• Good command of English, both written and spoken.
• Strong administrative, coordination, and problem-solving skills.
• Willing to learn and adapt to new challenges and business processes.
• Preferably based in Jakarta, with an estimated commuting time to the office of no more than one hour.
• Pleasant personality, easy-going, and able to work effectively with different stakeholders.
• Hardworking, highly responsible, proactive, and detail-oriented.

Preferred Qualifications

• Previous experience working for a freight forwarding company or PPJK.
• Strong knowledge of customs clearance processes and import compliance.
• Experience managing multiple stakeholders and shipment activities