People Business Partner

GoTo; Jakarta Pusat; On-site; IDR 800,000,000 - 1,400,000,000; Full time

Job summary

GoTo Financial seeks a skilled People Business Partner in Jakarta to partner with business leaders, advising on HR solutions and leading performance management, talent development, and engagement in a fast-paced, regulated fintech setting.

You will own HR initiatives for assigned business areas, manage employee relations, support workforce planning, and ensure compliance with labor laws and internal policies while coordinating audits with cross-functional teams.

Qualifications

• 8–10 years HR experience in HR business partnering or HR generalist roles within fintech.
• Hands-on in regulatory engagements and audits, preparing HR documentation and coordinating requests.
• Strong knowledge of HR compliance and labor regulations; OJK experience is a plus.

Responsibilities

• Partner with business leaders to understand people challenges and provide practical HR advice and solutions.
• Drive key HR processes including performance management, talent reviews, promotions, and employee engagement.
• Manage employee relations matters with guidance and escalation as needed.
• Support workforce planning, organizational changes, and talent development initiatives.
• Ensure HR practices and documentation comply with policies, labor laws, audit standards, and regulators.
• Coordinate HR audits and regulatory reviews with issue tracking and corrective actions.
• Collaborate with HR teams and stakeholders to deliver people initiatives and timely action plans.

Skills

HR strategy

Employee relations

Regulatory compliance

Stakeholder management

Audits coordination

Analytical thinking

Communication

Job description

About the Role

As the People Business Partner at GoTo Financial, you will work closely with business leaders and managers to support their people and organizational needs. You will provide practical HR advice, manage employee matters, and drive people initiatives across performance management, talent development, and employee engagement. You will take ownership of your assigned business areas, working with different stakeholders to ensure HR solutions are implemented effectively.

What You Will Do

• Partner with business leaders and managers to understand people challenges and provide practical HR advice and solutions.
• Drive key HR processes, including performance management, talent reviews, promotions, and employee engagement, ensuring consistent and timely execution.
• Manage employee relations matters, including performance concerns, grievances, and disciplinary cases, with appropriate guidance and escalation when needed.
• Support workforce planning, organizational changes, and talent development initiatives based on business needs.
• Ensure HR practices and documentation comply with internal policies, applicable labor laws, audit standards, and regulatory requirements.
• Coordinate HR-related internal and external audits, regulatory reviews, and compliance activities, including evidence preparation, issue tracking, and timely closure of corrective actions.
• Collaborate with HR teams and business stakeholders to deliver people initiatives, identify risks, and ensure timely execution of agreed action plans.

What You Will Need

• 8-10 years of relevant HR experience, including hands-on experience in HR business partnering or HR generalist roles within the fintech industry.
• Hands-on experience supporting regulatory engagements and audits, including preparing HR-related documentation, coordinating regulatory requests, and following up on findings.
• Working knowledge of HR compliance, applicable labor regulations, audit requirements, and HR documentation standards; experience in an OJK-regulated industry is an advantage.
• Ability to independently support managers, identify people-related issues, and recommend practical solutions with sound judgment.
• Strong attention to detail and risk awareness, with the ability to maintain accurate records, identify compliance gaps, and follow through on corrective actions.
• Good communication and stakeholder management skills, with the ability to collaborate effectively across HR, business, compliance, and audit teams.
• Strong execution, analytical, and problem-solving skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.

About the Team

You will join the People Business Partner team at GoTo Financial, supporting business teams in a fast-paced and highly regulated fintech environment. Our team works closely with business leaders to address people challenges, develop talent, and maintain strong HR governance. We value ownership, collaboration, and practical solutions that support

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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