GoTo Group - People Business Partner

GoTo Group; Jakarta Pusat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

GoTo Group is seeking a People Business Partner for GoTo Financial in Indonesia. You will partner with business leaders to support people needs, drive performance management, and enable talent development in a highly regulated fintech environment.

You will manage employee relations, workforce planning, and HR compliance, coordinating with audit teams to ensure timely corrective actions and governance across the GoTo ecosystem.

Qualifications

• 8–10 years in HR, with business partnering or generalist experience in fintech.
• Experience supporting regulatory engagements and audits including HR documentation.

Responsibilities

• Advise business leaders on people challenges and provide HR solutions.
• Lead performance management, talent reviews, promotions, and employee engagement.
• Manage employee relations, including performance concerns and disciplinary cases.
• Support workforce planning, org changes, and talent development initiatives.
• Ensure HR practices comply with policies, labor laws, and audit standards.
• Coordinate audits and regulatory reviews with timely action closure.
• Collaborate with HR and business teams to execute people initiatives.

Skills

HRBP

Regulatory liaison

Audit coordination

Stakeholder mgmt

HR policy

Education

HR degree or equivalent

Tools

HRIS systems

Job description

About The Role
As the People Business Partner at GoTo Financial, you will work closely with business leaders and managers to support their people and organizational needs. You will provide practical HR advice, manage employee matters, and drive people initiatives across performance management, talent development, and employee engagement. You will take ownership of your assigned business areas, working with different stakeholders to ensure HR solutions are implemented effectively.

People Business Partner
About The Role
As the People Business Partner at GoTo Financial, you will work closely with business leaders and managers to support their people and organizational needs. You will provide practical HR advice, manage employee matters, and drive people initiatives across performance management, talent development, and employee engagement. You will take ownership of your assigned business areas, working with different stakeholders to ensure HR solutions are implemented effectively.
What You Will Do

• Partner with business leaders and managers to understand people challenges and provide practical HR advice and solutions.
• Drive key HR processes, including performance management, talent reviews, promotions, and employee engagement, ensuring consistent and timely execution.
• Manage employee relations matters, including performance concerns, grievances, and disciplinary cases, with appropriate guidance and escalation when needed.
• Support workforce planning, organizational changes, and talent development initiatives based on business needs.
• Ensure HR practices and documentation comply with internal policies, applicable labor laws, audit standards, and regulatory requirements.
• Coordinate HR-related internal and external audits, regulatory reviews, and compliance activities, including evidence preparation, issue tracking, and timely closure of corrective actions.
• Collaborate with HR teams and business stakeholders to deliver people initiatives, identify risks, and ensure timely execution of agreed action plans.
  

What You Will Need

• 8-10 years of relevant HR experience, including hands-on experience in HR business partnering or HR generalist roles within the fintech industry.
• Hands-on experience supporting regulatory engagements and audits, including preparing HR-related documentation, coordinating regulatory requests, and following up on findings.
• Working knowledge of HR compliance, applicable labor regulations, audit requirements, and HR documentation standards; experience in an OJK-regulated industry is an advantage.
• Ability to independently support managers, identify people-related issues, and recommend practical solutions with sound judgment.
• Strong attention to detail and risk awareness, with the ability to maintain accurate records, identify compliance gaps, and follow through on corrective actions.
• Good communication and stakeholder management skills, with the ability to collaborate effectively across HR, business, compliance, and audit teams.
• Strong execution, analytical, and problem-solving skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
  

About The Team
You will join the People Business Partner team at GoTo Financial, supporting business teams in a fast-paced and highly regulated fintech environment. Our team works closely with business leaders to address people challenges, develop talent, and maintain strong HR governance. We value ownership, collaboration, and practical solutions that support
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.