Payroll Success Consultant (Product Growth) – Jakarta

StaffAny Private Limited; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

StaffAny Private Limited in Jakarta is seeking a Payroll Consultant (Product Success) to help customers onboard and adopt StaffAny with a strong focus on payroll. You will support customer setup, requirements gathering, training and payroll troubleshooting, while progressively developing the skills needed to manage your own portfolio of customers.

You will work closely with Product Success Managers, help with non-standard setup and customer training where necessary, and prepare requirements,

Qualifications

• 1–2 years of payroll processing, payroll outsourcing or HR operations experience.
• Good understanding of Indonesian payroll regulations, including PPh 21, BPJS and Coretax.
• Based in Jakarta and able to attend onsite customer meetings.
• Highly proficient in writing and speaking in English and Bahasa Indonesia.

Responsibilities

• Join kickoff meetings to understand customer requirements and support account setup.
• Assist with non-standard setup and customer training where necessary.
• Prepare requirements, risks, open questions and recommended next steps before customer meetings.
• Investigate payroll discrepancies, including payroll report comparison and reconciliation.
• Support Product Success Managers with customer queries across WhatsApp, calls and meetings.
• Collaborate with Product, Engineering, Support and Sales to resolve customer issues.
• Gradually taking ownership of smaller customer accounts as you develop.
• Act as the voice of the customer and surface recurring product or process gaps.

Skills

English

Bahasa Indonesia

Payroll processing

HR operations

Indonesian payroll regs

Problem solving

Excel

Job description

StaffAny Private Limited in Jakarta is seeking a Payroll Consultant (Product Success) to help customers onboard and adopt StaffAny with a strong focus on payroll. You will support customer setup, requirements gathering, training and payroll troubleshooting, while progressively developing the skills needed to manage your own portfolio of customers.

You will work closely with Product Success Managers, help with non-standard setup and customer training where necessary, and prepare requirements,