HR Operations Lead: Blue-Collar Payroll & Onboarding

Pandai Gadai; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Pandai Gadai is seeking an experienced HR Operations Lead to optimize payroll and benefits for a large blue-collar workforce in Jakarta. You will standardize processes, manage onboarding, and ensure data integrity across systems.

You will build a high-performing team, implement SOPs and SLAs, and drive digitalization of HR operations to support rapid growth while staying compliant with Indonesian labor laws and payroll regulations.

Qualifications

• 3–4 years in HR operations or Compensation & Benefits with hands-on payroll for mid to large workforce.
• At least 1 year leading or supervising a team, even a small one.
• Solid Indonesian payroll knowledge, including incentives, proration, final pay and BPJS, plus understanding of PPh21.
• Basic Indonesian labor law and employment or partnership agreements.
• Advanced spreadsheet skills and comfort with large datasets.
• Track record of fixing or redesigning HR processes with measurable results.
• Fluent Bahasa Indonesia and working English.
• Strongly preferred: experience with high-volume blue-collar workforces (retail, F&B, multifinance, logistics, security, outsourcing).
• Nice to have: HRIS experience, automation or AI tools, and financial services or OJK-regulated industry background.

Responsibilities

• Simplify blue-collar workforce Compensation & Benefits structure and create clear policies for a massive scale of workforce.
• Run accurate, on-time monthly payroll end to end.
• Own the full blue-collar workforce lifecycle administration: onboarding, agreements and letters, movements, and offboarding.
• Keep blue-collar workforce HR-related data accurate in the system.
• Lead HR Operations digitalization to ensure smooth, scalable, and efficient ways of working within the function.
• Lead and develop the HR Operation team, with clear SOPs, SLAs and fast stakeholder issue resolution.

Skills

End-to-end payroll

Team leadership

Indonesian payroll knowledge

Advanced spreadsheets

English communication

HR data accuracy

Tools

HRIS experience

Automation/AI tools

Job description

Pandai Gadai is seeking an experienced HR Operations Lead to optimize payroll and benefits for a large blue-collar workforce in Jakarta. You will standardize processes, manage onboarding, and ensure data integrity across systems.

You will build a high-performing team, implement SOPs and SLAs, and drive digitalization of HR operations to support rapid growth while staying compliant with Indonesian labor laws and payroll regulations.