Front Office & Patient Experience Specialist

Nusa Medica Clinic; Denpasar; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Hands-on experience in a real healthca

Periodic travel across our clinics (ac

Professional development opportunities

Supportive, collaborative team culture

Opportunity to be a full time employer

Job summary

Nusa Medica Clinic is seeking a friendly Front Office Staff to be the first point of contact for patients and visitors in Bali, Lombok, and other locations. You will manage inquiries, appointments, registrations, and daily administrative tasks to ensure a welcoming patient experience.

Responsibilities include coordinating with clinical staff, handling records and billing, and maintaining orderly front office operations.

Qualifications

• Diploma (D3) in any relevant field is required.
• English and Indonesian languages (written and spoken) are essential.
• Strong communication and interpersonal skills are needed.
• Customer-oriented mindset with a friendly and empathetic attitude.
• Good administrative skills and basic computer literacy are required.
• Ability to multitask and work under pressure in a dynamic environment.
• Willingness to work in shifts, including weekends/public holidays.
• Willingness to be assigned to multiple clinic locations across Bali and Lombok.

Responsibilities

• Welcoming and assisting patients and visitors, creating a friendly first impression.
• Handle inquiries, registrations, appointments, and administrative processes.
• Provide information about clinic services and procedures.
• Coordinate with doctors, nurses, pharmacists, and staff to ensure smooth daily operations.
• Manage patient records, billing, and payments accurately.
• Respond to patient inquiries via phone and messaging platforms.
• Support patient flow and efficient registration and consultation processes.
• Maintain cleanliness and professionalism of the front office.

Skills

Communication skills

Interpersonal skills

Customer service

English proficiency

Indonesian proficiency

Administrative skills

Multitasking

Shift work

Education

Diploma (D3) or equivalent

Tools

MS Office

Job description

Nusa Medica Clinic is seeking a friendly Front Office Staff to be the first point of contact for patients and visitors in Bali, Lombok, and other locations. You will manage inquiries, appointments, registrations, and daily administrative tasks to ensure a welcoming patient experience.

Responsibilities include coordinating with clinical staff, handling records and billing, and maintaining orderly front office operations.