Patient Care Consultant (Sales)

Vlife Medical; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

BPJS

Transport allowance

Parking

Performance incentive

Job summary

VLife Medical in Jakarta seeks a results-oriented Sales Specialist to drive clinic performance and achieve targets. You will guide patients, explain procedures and pricing, and coordinate with doctors to align treatment programs with patient needs.

The role requires strong English, 2+ years in sales, excellent communication, and the ability to work independently in a fast-paced healthcare environment. Must reside in Jakarta.

Qualifications

• Bachelor’s degree in Business Management or Marketing.
• Minimum 2 years in Sales Specialist, preferably in retail or health.
• Strong communication and negotiation skills.
• Must be residing in Jakarta.
• Proficient with MS Office (Excel/PowerPoint/Word).

Responsibilities

• Assist and guide patients and prospective patients in accordance with VLife Medical’s service standards.
• Explain consultation procedures, doctors’ evaluation results, available treatment programs (Spine Care, Scoliosis Care, and Wellness), and pricing schemes.
• Follow up with prospective patients from digital channels, referrals, events, inbound calls, and WhatsApp to secure consultation bookings.
• Coordinate with doctors and physiotherapists to ensure information about treatment programs matches patients’ medical conditions and evaluations.
• Coordinate consultation and therapy schedules and monitor attendance to minimize no-shows and drop-offs.
• Address questions about treatment costs, duration, and programs with empathy and persuasion.
• Achieve daily, weekly, and monthly sales targets in line with branch objectives.
• Improve conversion rates from doctor consultations to therapy enrollments and perform upselling/cross-selling.
• Manage sales pipelines, prioritize follow-ups, and reactivate previous patients.
• Maintain real-time CRM records of interactions, lead status, and transactions.
• Prepare daily sales reports covering leads, bookings, show-ups, closings, and revenue.
• Support promotional activities, screening events, and clinic educational programs to increase patient acquisition.
• Build long-term relationships to encourage adherence, rebooking, and referrals.
• Collect and report patient feedback for service improvement.

Skills

MS Excel

MS PowerPoint

MS Word

English (Active)

Negotiation

Education

Bachelor's Degree in Business Management or Marketing

Job description

Read carefully the attribute essentials and requirements for each position.

Follow our IG @vlifejakarta and @vlifesurabaya and review our company profile at the company website (vlifemedical.com)

Required language : ENGLISH (Active).

Outgoing, energetic, ambitious, flexible and adaptable disposition.

Excellent interpersonal skills and able to form good working relationships.

Professional, calm and polite under pressure.

Has personal interest in Sports, Exercises, and healthy lifestyle.

Ability to work flexible hours (40 working hours/week) when required to meet the demands of the service including weekend and public holiday.

Required Skill(s): strong knowledge in Ms Excel, Ms Power Point, Ms Words.

Designated work place: Base office in Clinic.

Work scope area: Jakarta.

Proven experience in sales and/or marketing or other relevant roles to the position applied.

Note: Listed responsibilities are essential but not exhaustive of the usual duty associated with the position, which may include other duties the company may consider relevant to your skills.

About the job

Responsible for clinics' performance and sales target achievement.

Responsibilities

Assist and guide patients and prospective patients in accordance with VLife Medical’s service standards.

Clearly and accurately explain consultation procedures, doctors’ evaluation results, available treatment programs (Spine Care, Scoliosis Care, and Wellness), and pricing schemes.

Follow up with prospective patients from various sources, including digital channels, referrals, events, inbound calls, and WhatsApp, to secure consultation bookings.

Coordinate with doctors and physiotherapists to ensure that the information provided about treatment programs aligns with patients’ medical conditions and evaluation results.

Coordinate consultation and therapy schedules and monitor patient attendance to minimize no-shows and treatment program drop-offs.

Address patients’ questions, objections, and concerns regarding treatment costs, duration, and therapy programs in an empathetic and persuasive manner.

Achieve daily, weekly, and monthly sales targets in accordance with branch objectives.

Improve conversion rates from doctor consultations to therapy program enrollment, and perform upselling and cross-selling based on patients’ needs.

Manage personal sales pipelines, prioritize follow-ups with potential leads, and reactivate previous patients.

Maintain accurate and real-time records of interactions, lead status, and transactions in the clinic’s CRM system or database.

Prepare daily sales reports covering incoming leads, bookings, show-ups, closings, and revenue.

Support promotional activities, screening events, and clinic educational programs to increase patient acquisition and conversion.

Build long-term relationships with patients to encourage treatment adherence, rebooking, and referrals.

Collect and report patient feedback to support service evaluation and continuous improvement.

Participate in internal training related to sales techniques, medical communication, and product knowledge.

Job Type Full Time

Qualification Bachelor’s Degree in Business Management, Marketing or related field; advance degree desirable.

Experience min. 2 years in Sales Specialist, preferably in retail or health or clinic chain.

Strong communication and negotiation skills.

Self-motivated and goal-oriented with a track record of meeting or exceeding targets (provide your work portfolio).

Ability to work independently and as part of a team.

Must be residing in Jakarta.

Benefit Range (Variation depends on credentials, qualification and performance; Monthly benefit consists of main salary, transport, parking, BPJS, and performance incentive.

Contract Employment posibility to full permanent