Partnership Associate: CRM & NSO Coordinator

PT. KOPI BINTANG INDONESIA; Jakarta Utara; On-site; IDR 168,000,000 - 252,000,000; Full time

Job summary

PT. KOPI BINTANG INDONESIA (TOMORO COFFEE) seeks a CRM Management professional to own the BD CRM, ensure data integrity, and deliver actionable insights for Mitra accounts. You will also coordinate NSO progress, surface blockers, and maintain leadership dashboards across active stores.

You will collaborate with Real Estate, L&D, QC, Finance, and Operations to keep opening timelines on track and to identify expansion opportunities within the existing base.

Qualifications

• Background in account management, franchise management, or B2B partnerships.
• Relationship-first mindset when dealing with business owners and internal teams.
• Highly organized with strong process discipline to run parallel timelines.

Responsibilities

• Own and maintain the BD CRM as the source of truth for Mitra data, pipeline stages, interaction history, deal progress, milestones, and follow-up actions.
• Generate regular pipeline and portfolio reports for leadership, flagging stalled deals and at-risk accounts.
• Enforce CRM data entry standards for reporting reliability and visibility.
• Coordinate NSO process: track progress, surface delays, and maintain a live dashboard for leadership.

Skills

Account management

Franchise management

B2B partnerships

Relationship management

Process discipline

Job description

PT. KOPI BINTANG INDONESIA (TOMORO COFFEE) seeks a CRM Management professional to own the BD CRM, ensure data integrity, and deliver actionable insights for Mitra accounts. You will also coordinate NSO progress, surface blockers, and maintain leadership dashboards across active stores.

You will collaborate with Real Estate, L&D, QC, Finance, and Operations to keep opening timelines on track and to identify expansion opportunities within the existing base.