CRM Jr. Manager or CRM Manager

PT Izone Indonusa; Jakarta Utara; On-site; IDR 180,000,000 - 210,000,000; Full time

Job summary

PT YOLA FUN INDONESIA is seeking a Customer Relationship & Lifecycle Specialist to design, maintain, and optimize CRM programs, including content creation, system triggers, and segmentation to boost personalization. You will manage day-to-day CRM campaign execution end-to-end, measure performance, own KPI dashboards, and continuously optimize for best customer experience.

Collaborating with marketing, VM, brand, IT, and data teams, you will help shape the roadmap, drive growth and retention, and

Qualifications

• Minimum 2 years of experience in CRM marketing.
• Detail oriented, organized, self-starter with strong communication.
• Good analytical skills and creative mindset.
• Proficient with MS Office Excel.
• Able to adapt in a dynamic environment.
• Passion for CRM and Educational Technology.
• Experience with copywriting and storytelling is a plus.
• Experience creating creative content and campaign briefs.
• Good communication and servant leadership.

Responsibilities

• Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation.
• Manage day-to-day execution of CRM campaign process from beginning to end.
• Measure and analyze performance of all CRM campaign process.
• Own all KPIs and metrics to proactively optimize and develop all CRM programs to create the best customer experience.
• Collaborate with marketing, VM, brand, IT, and across teams, including product and data to achieve the collective CRM vision.
• Lead development of the roadmap programs to increase growth and improve retention.

Skills

Detail oriented

Organized

Self-starter

Great communicator

Analytical skills

MS Excel

Copywriting

Storytelling

CRM marketing

Content creation

Tools

MS Excel

Job description

Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc.

Manage day-to-day execution of CRM campaign process from beginning to end.

Measure and analyze performance of all CRM campaign process.

Own all KPIs and metrics in order to proactively optimize and develop all CRM programs to create the best customer experience.

Collaborate with marketing, VM, brand, IT, and across teams, including product and data to achieve the collective CRM vision.

Lead development of the roadmap programs to increase growth and improve retention.

Requirement :

Minimum 2 years of experience in CRM marketing.

Detail oriented, organized, self-starter and a great communicator.

Good analytical skills and have a creative mind.

Proficient with MS Office Excel, Internet application

Ability to adapt and work in a challenging and dynamic environment.

Persistence, enthusiastic to learn new skills and have a can-do attitude.

Passion in CRM and Educational Technology.

Up-to-date with market trends and willing to come up with creative ideas.

Experience with copywriting and storytelling is a plus.

Experience in creating creative content and technical campaign briefs.

Good in communication and servant leadership skill.

We are a retailer and distributor for International Cosmetics, Fragrances, and Fashion Brands in Indonesia with remarkable credibility, aiming to become the most valuable, prominent and reliable offline and online retail partner for brand owners and authorized distributor in this rapidly expanding industry.

As of now, we are present in more than 30 cities nationwide through our retail chain stores C&F, Yves Rocher, Flormar, Banila Co, Memo Paris and Paul&Shark, with a total of more than 140 stores.

In this dynamic and challenging market, we are growing and evolving rapidly. Hence we are looking for an energetic, enthusiastic, and self-motivated person to join us to be part of the leading team.

We are a retailer and distributor for International Cosmetics, Fragrances, and Fashion Brands in Indonesia with remarkable credibility, aiming to become the most valuable, prominent and reliable offline and online retail partner for brand owners and authorized distributor in this rapidly expanding industry.

As of now, we are present in more than 30 cities nationwide through our retail chain stores C&F, Yves Rocher, Flormar, Banila Co, Memo Paris and Paul&Shark, with a total of more than 140 stores.

In this dynamic and challenging market, we are growing and evolving rapidly. Hence we are looking for an energetic, enthusiastic, and self-motivated person to join us to be part of the leading team.

Customer Relationship & Lifecycle Specialist

PT YOLA FUN INDONESIA