Partnership Associate

PT. KOPI BINTANG INDONESIA; Jakarta Utara; On-site; IDR 168,000,000 - 252,000,000; Full time

Job summary

PT. KOPI BINTANG INDONESIA (TOMORO COFFEE) seeks a CRM Management professional to own the BD CRM, ensure data integrity, and deliver actionable insights for Mitra accounts. You will also coordinate NSO progress, surface blockers, and maintain leadership dashboards across active stores.

You will collaborate with Real Estate, L&D, QC, Finance, and Operations to keep opening timelines on track and to identify expansion opportunities within the existing base.

Qualifications

• Background in account management, franchise management, or B2B partnerships.
• Relationship-first mindset when dealing with business owners and internal teams.
• Highly organized with strong process discipline to run parallel timelines.

Responsibilities

• Own and maintain the BD CRM as the source of truth for Mitra data, pipeline stages, interaction history, deal progress, milestones, and follow-up actions.
• Generate regular pipeline and portfolio reports for leadership, flagging stalled deals and at-risk accounts.
• Enforce CRM data entry standards for reporting reliability and visibility.
• Coordinate NSO process: track progress, surface delays, and maintain a live dashboard for leadership.

Skills

Account management

Franchise management

B2B partnerships

Relationship management

Process discipline

Job description

CRM Management

• Own and maintain the BD CRM as the source of truth for all Mitra account data — pipeline stages, interaction history, deal progress, milestone status, and follow-up actions
• Generate regular pipeline and portfolio reports for leadership, flagging stalled deals, at-risk accounts, and high-potential expansion opportunities within the existing base
• Enforce CRM data entry standards across the BD team to ensure reporting reliability and pipeline visibility at all times
• Translate CRM data into actionable patterns — identifying bottlenecks in the onboarding journey, drop-off points in the NSO process, and deal velocity trends

NSO Process Tracking

• Serve as the primary coordinator for all active New Store Opening processes — tracking each Mitra's progress from site approval through to launch against a structured milestone checklist
• Proactively surface delays, missing submissions, or cross-functional blockers and elevate to the relevant team (Real Estate, L&D, QC, Finance, Operations) before they affect opening timelines
• Maintain a live NSO dashboard for BD leadership showing real-time milestone status, projected opening dates, and pipeline health across all active stores
• Conduct regular touchpoints with Mitra currently in the NSO process, ensuring they understand next steps, required actions, and timeline expectations at every stage

Job Requirements

• Background in account management, franchise management, bank key account or B2B partnership roles
• Relationship-first mindset — this team works directly with business owners, not just internal stakeholders
• Highly organized with strong process discipline — able to run parallel timelines across multiple active accounts

PT. KOPI BINTANG INDONESIA (TOMORO COFFEE)

A start-up company engaged in coffee retail that will focus on coffee shops under the name TOMORO Coffee.

The founder of TOMORO has travelled across the world for years and has been to over 30 countries including Southeast Asia, South Asia, the Middle East, North Africa, and the Americas. This enabled him to deeply feel people’s passion for coffee culture from different countries, races, and occupations.

Our founder strives to pursue the ultimate passion for coffee and quality living by creating unique coffee humanities for TOMORO, ultimately introducing the ‘coffee culture’ to every corner of the world, and letting every customer enjoys a worthy cup of good coffee.

The name TOMORO refers to “tomorrow“, and it means “embrace the goodness and yearn for tomorrow”. This is the original aspiration of TOMORO, strive to make every good cup of coffee with heart and encourage everyone to follow their heart bravely, feel the life with heart while yearning for tomorrow.

Currently we already have 180 stores throughout Indonesia, since our first store opening in Landmark Pluit Jakarta on August 2022. We are ready to expand globally and soon will be open in Shanghai China, Singapore and Phillipines.

PT. KOPI BINTANG INDONESIA (TOMORO COFFEE)

A start-up company engaged in coffee retail that will focus on coffee shops under the name TOMORO Coffee.

The founder of TOMORO has travelled across the world for years and has been to over 30 countries including Southeast Asia, South Asia, the Middle East, North Africa, and the Americas. This enabled him to deeply feel people’s passion for coffee culture from different countries, races, and occupations.

Our founder strives to pursue the ultimate passion for coffee and quality living by creating unique coffee humanities for TOMORO, ultimately introducing the ‘coffee culture’ to every corner of the world, and letting every customer enjoys a worthy cup of good coffee.

The name TOMORO refers to “tomorrow“, and it means “embrace the goodness and yearn for tomorrow”. This is the original aspiration of TOMORO, strive to make every good cup of coffee with heart and encourage everyone to follow their heart bravely, feel the life with heart while yearning for tomorrow.

Currently we already have 180 stores throughout Indonesia, since our first store opening in Landmark Pluit Jakarta on August 2022. We are ready to expand globally and soon will be open in Shanghai China, Singapore and Phillipines.