Partner Engagement Lead, Operations & Programs

Rolejob; Jakarta Pusat; In loco; IDR 360.000.000 - 600.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork differentiated hours

Descrizione del lavoro

Grab seeks a Partner Engagement professional to align Indonesia’s central priorities with city teams and driver-partners. You will guide city teams on engagement best practices, monitor quality and translate driver feedback into practical improvements.

Based onsite in our Jakarta Office, you will report to the Manager, Partner Engagement and drive actions across territories to ensure successful program launches and continuous improvement.

Competenze

• Bachelor's degree in any major.
• 3–5 years coordinating operations or partner/community programs.
• Proficient with MS Excel and data analysis; comfortable with spreadsheets.
• Experience with KPI tracking and reporting.
• Strong briefing and concise updates skills.
• Fluency in Bahasa Indonesia and English.
• Willingness to travel to cities as required.
• Experience with driver-partner engagement or CRM workflows.

Mansioni

• Drive planning and governance: track engagement plans, owners, deadlines, risks and follow up.
• Improve community engagement: guide Kopdar planning, attendance, feedback and quality metrics.
• Support program launches: prepare briefs, FAQs, and readiness checklists; relay city feedback to program owners.
• Turn feedback into action: summarize territory insights and coordinate escalation for resolution.
• Improve team processes: maintain engagement guides, stakeholder maps, and tracking systems.

Conoscenze

Data analysis

KPI tracking

Briefings

Bilingual (Bahasa Indonesia & English)

Willingness to travel

Coordination

Formazione

Bachelor's degree

Strumenti

MS Excel

Presentation tools

Descrizione del lavoro

Grab seeks a Partner Engagement professional to align Indonesia’s central priorities with city teams and driver-partners. You will guide city teams on engagement best practices, monitor quality and translate driver feedback into practical improvements.

Based onsite in our Jakarta Office, you will report to the Manager, Partner Engagement and drive actions across territories to ensure successful program launches and continuous improvement.