Field Engagement Specialist - Driver Communities

Grab; Indonesia; On-site; IDR 72,000,000 - 120,000,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering

Assistance programme

FlexWork hours

Job summary

Grab is seeking a Community Engagement Executive for Batam to build and sustain strong relationships with driver partner communities. You will engage with Driver Leaders, understand on-ground realities, support community programs, and ensure clear two-way communication between Grab and partners.

You will report to the Manager, Community Engagement and work from Batam, focusing on field presence, feedback collection, and actionable recommendations to improve partner experience.

Qualifications

• Bachelor's degree with at least 3 years of experience in community management, field operations, customer success, or a related role.
• Ability to engage and build trust with diverse communities and stakeholders through compelling communications.
• Comfortable working in the field and spending time on the ground to understand partner needs and realities.
• Ability to manage your schedule, set priorities, and ensure follow-up on diverse projects.
• Strong coordination and cross‑functional collaboration experience.
• Demonstrates ability to assess situations and resolve or escalate issues effectively.
• Cares about creating positive partner experiences and supporting driver communities.

Responsibilities

• Develop strong & trusted relationships with Driver Leaders and driver partner communities across assigned areas.
• Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.
• Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels.
• Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible.
• Manage day‑to‑day communication with community representatives, including chat groups, meeting coordination, and follow‑up on ongoing issues.
• Prepare regular reports on community activities, recurring concerns, and field insights, and share practical recommendations to help internal teams better support driver partners.

Skills

Community engagement

Field operations

Customer success

Stakeholder management

Time management

Education

Bachelor's degree

Job description

Grab is seeking a Community Engagement Executive for Batam to build and sustain strong relationships with driver partner communities. You will engage with Driver Leaders, understand on-ground realities, support community programs, and ensure clear two-way communication between Grab and partners.

You will report to the Manager, Community Engagement and work from Batam, focusing on field presence, feedback collection, and actionable recommendations to improve partner experience.